A920 Compatability with Win ME

robd12345,

Thank you for visiting the Dell Community Forum.

Dell has only tested and provided Windows XP and Windows 2000 drivers for the A920 printer.

So what you are saying is that IF you don't have Win2000 or WinXP,  all Dell printers are useless?  If so this presents a huge problem because we bought this particular printer as a gift for family members and they use Win98.   

Why would any of your printers not be compatible with any Dell system?!  My son's Dell came with Windows ME preinstalled, and I just ordered him the A920 printer as a birthday gift.  Surprise, surprise, it's NOT compatible with Windows ME! 

This is totally unacceptable.  Now I have to go to the expense of returning the printer through the mail. 

What a ripoff! 

 

They do mention that it is only compatible with XP or Win 2000 in the tech specs but as they have probably figured out a lot of people do not read down the page that far and  make assumptions that it will work with there operating system. They do not not have the Technical expertise to dig that far on whether it will work or not with there computer. They need to to put a large red warning sign telling of this that will grab the consumer attention so they will check before they buy and then get mad after buying.

Laurence Green

Dell had better get ont he ball and get this backward compatability problem fixed of they will start losing customers left and right. You can not assume everybody has a fast computer able to run XP on it or even if they do they are going to change there operating system in order to run the printer they just bought from you. I have to check but I don't think you even warn people that this printer will only run on a XP or Win 2000 system before they buy it.

 

Laurence Green

2 time Dell computer purchaser, maybe no more?

Regardless ... any Dell accessory should be compatible with a Dell computer.

When someone gives a printer as a gift (as mentioned above), not everyone knows what operating system the gift recipient has on their computer.

 

 

It is completely unacceptable to sell printer as the A920 without any tests and driver on windows Me

Just an update to my earlier compatability problem.

 

I have now installed Windows XP and the A920 works fine.

 

It was just a shame that i had to install XP in order to get it working.

Ok let me ask a question here.  I am trying to network my printer with two computers one with windows xp and the other one with windows me.  I have been having trouble sharing the printer with the operating system of windows me so I come to dell wesite to see if I can get a driver for my windows me computer so I can share them.  When looking I come across this forum that a920 compatabilty with windows me.  Am I reading this right as my dell printer is not compable with windows me and now I cant share the printer.  Is that what you guys are saying here?  If that is the case that stinks. 

O.K. Now that Dell is aware people would like to use their computer w/ a windows ME platform, when does Dell intend to provide the drivers?  Do they?

Thanks...

From what they are telling me, no.

Here is what I got out of them.

Please include the following line in all replies.
Tracking number: AT20040111_0000005033


Dear Laurence,

Thank you for replying back.

Laurence,i apologize to you but right now i am not having any
such news that dell will make any drivers for WIN ME for this
product. However, if it will then they will be highlighted at
our support site or it will be intimated to you by us.


In case if you have any other queries, you are welcome to revert
back to us.



Thank you for choosing Dell.


Have a Nice Day!!!


Respectfully,
Barbara
Badge ID - 429779
Dell e-Support & Services


My schedule is 1630 to 0200 hours CST,Monday to Friday
Dell Email Support operates 24/7, and if your reply is received
while I am not in, to ensure a speedy resolution of your problem,
your issue would be handled by one of my colleagues.

If you need to reply to us, please use the REPLY function of
your email program. This will keep the SAME SUBJECT of the response,
ensuring quicker service.

* * * * * * * * * * *

Visit the Dell Community Forum where you can find answers to
questions and exchange information with other Dell users:
http://forums.us.dell.com/supportforums/

* * * * * * * * * * * *


To provide feedback about this email message
http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO
> -----Original Message-----
> From: "Laurence Green" <laurencegreen@mfire.com>
> Sent: 14 Jan 04 07:00
> To: dellsupport@dell.com
>
> 
> Do you have plans on making drivers for WinMe for this product in the near
> future? I would not think it would be too hard. Lexmark has drivers for
> thiers.
> ----- Original Message -----
> From: <support@dell.com>
> To: <laurencegreen@mfire.com>
> Sent: Tuesday, January 13, 2004 11:15 PM
> Subject: Re: AT20040111_0000005033 ~xEX~ #Dell Printers#5DS##29#
> eTrack#=232A5L1D1YL1B812D - Other Printers
>
>
> > Please include the following line in all replies.
> > Tracking number: AT20040111_0000005033
> >
> >
> > Dear Laurence,
> >
> > Thank you for replying back.
> >
> > Laurence, i apologize for the inconvience caused to you. I have
> > gone through the information of A920 and it states that
> >
> > The driver CD (from which the drivers can be installed) includes
> > support for the following Microsoft operating systems ONLY:
> >
> >
> > Windows XP
> > Windows 2000
> >
> > So, if you want to network this printer then the systems included
> > should have either WIN XP or WIN 2000 as it does not support
> > WIN ME.
> >
> > In case if you have any other queries, you are welcome to revert
> > back to us.
> >
> >
> >
> > Thank you for choosing Dell.
> >
> >
> > Have a Nice Day!!!
> >
> >
> > Respectfully,
> > Barbara
> > Badge ID - 429779
> > Dell e-Support & Services
> >
> >
> > My schedule is 1630 to 0200 hours CST,Monday to Friday
> > Dell Email Support operates 24/7, and if your reply is received
> > while I am not in, to ensure a speedy resolution of your problem,
> > your issue would be handled by one of my colleagues.
> >
> > If you need to reply to us, please use the REPLY function of
> > your email program. This will keep the SAME SUBJECT of the response,
> > ensuring quicker service.
> >
> > * * * * * * * * * * *
> >
> > Visit the Dell Community Forum where you can find answers to
> > questions and exchange information with other Dell users:
> > http://forums.us.dell.com/supportforums/
> >
> > * * * * * * * * * * * *
> >
> >
> > To provide feedback about this email message
> > http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO
> > > -----Original Message-----
> > > From: "Laurence Green" <laurencegreen@mfire.com>
> > > Sent: 13 Jan 04 21:03
> > > To: dellsupport@dell.com
> > >
> > >
> > > It seems that everthing you sent me is for a Lexmark printer. This is a
> Dell
> > > A920 printer/scanner. I believe it is made by Lexmark for Dell. It looks
> the
> > > same as the x1150 of the lexmark model. I tried installing thier drivers
> but
> > > the software does not reconize the printer. The Dell driver only
> supports
> > > WinXP. I want to share this printer to a computer that runs on WinME.
> When I
> > > try to add the printer as a network printer it asks me for the location
> of
> > > the drivers. If I point it to the Dell XP drivers it is unable to read
> the
> > > drivers. If I point it to a Lexmark WinME x1150 driver, it goes to the
> setup
> > > program for it but the setup is unable to reconize the printer as being
> > > connected in order to contue the installation. Any more help you can
> give
> > > me?
> > >
> > > Laurence Green
> > > ----- Original Message -----
> > > From: <support@dell.com>
> > > To: <laurencegreen@mfire.com>
> > > Sent: Monday, January 12, 2004 10:38 PM
> > > Subject: AT20040111_0000005033 ~xEX~ #Dell Printers#5DS##29#
> > > eTrack#=232A5L1D1YL1B812D - Other Printers
> > >
> > >
> > > > Please include the following line in all replies.
> > > > Tracking number: AT20040111_0000005033
> > > >
> > > >
> > > > Dear  Laurence,
> > > >
> > > >
> > > > Thank you for contacting Dell Technical Support.
> > > >
> > > > We appreciate the opportunity to serve you and assure you of
> > > > a positive experience with us.
> > > >
> > > > As per your mail, what I can understand is that you want to share
> > > > the printer on network. There is no need for installing the drivers.
> > > > click on start>>control panel>>printers
> > > > right click
> > > > choose network/share..
> > > >
> > > > also, use these Lexmark help sites:
> > > > http://www.lexmark.com/services/warranty/index.html
> > > > http://www.lexmark.com/US/Services/SelfService/FAQs/products/0,
> > > > 1198,Inkjet+Technology,00.html
> > > > Click your printer. There also several links on the left.
> > > > http://support.lexmark.com/cgi-bin/cgi_l1/knowledge.cgi
> > > >
> > > > X73 Helpsheet -
> > > >
> http://www.tiny.com/support/documents.asp?status=display&tdid=TDHPR0055
> > > >
> > > > WARRANTY SUPPORT >30 DAYS -
> > > > If the printer is defective and you are 30 days from the invoice
> > > > date, Lexmarks manufacturer warranty comes into effect. For
> manufacturer
> > > > warranty support please call 1-888-539-6275.
> > > >
> > > > DRIVERS -
> > > > 1. Disconnect the printer USB cable from the computer
> > > > 2. Click Start-Settings-Control Panel-Add/Remove Programs or
> > > > Click Start-Control Panel-Add/Remove Programs
> > > > 3. Highlight any Lexmark listings, click remove and follow the
> > > > prompts. Remove all Lexmark listings. Close all boxes when finished
> > > > 4. Click Start-Shutdown-Restart-Ok or Click Start-Turn Off Computer-
> > > > Restart
> > > > 5. Go here and download the latest driver to your system desktop:
> > > > http://drivers.lexmark.com/drivers.nsf/SelectPrinter?OpenForm&0
> > > > Chose you printer then your operating system
> > > > 6. Once downloaded, double-click the file. Follow the instructions
> > > > to load the printer software and drivers, when finished loading
> > > > the drivers, reboot the system
> > > > 7. Once back onto the desktop, power on the printer and connect
> > > > it to a USB port
> > > > In case if you have any other queries, you are welcome to revert
> > > > back to us.
> > > >
> > > >
> > > >
> > > > Thank you for choosing Dell.
> > > >
> > > >
> > > > Have a Nice Day!!!
> > > >
> > > >
> > > > Respectfully,
> > > > Barbara
> > > > Badge ID - 429779
> > > > Dell e-Support & Services
> > > >
> > > >
> > > > My schedule is 1630 to 0200 hours CST,Monday to Friday
> > > > Dell Email Support operates 24/7, and if your reply is received
> > > > while I am not in, to ensure a speedy resolution of your problem,
> > > > your issue would be handled by one of my colleagues.
> > > >
> > > > If you need to reply to us, please use the REPLY function of
> > > > your email program. This will keep the SAME SUBJECT of the response,
> > > > ensuring quicker service.
> > > >
> > > > * * * * * * * * * * *
> > > >
> > > > Visit the Dell Community Forum where you can find answers to
> > > > questions and exchange information with other Dell users:
> > > > http://forums.us.dell.com/supportforums/
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > Visit the Dell Knowledge Base to get answers:
> > > > http://support.dell.com/us/en/kb/index.asp
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > To submit different question, visit the Communications Center
> > > > at:
> > > > http://www.dell.com/us/en/dhs/topics/segtopic_2_contact.htm
> > > >
> > > >
> > > > * * * * * * * * * * * *
> > > >
> > > > To provide feedback about this email message
> > > > http://emarketing.us.dell.com/Apps/DCS/mcp?q=ST5m0FTFME6pqO
> > > > > -----Original Message-----
> > > > > From: laurencegreen@mfire.com
> > > > > Sent: 11 Jan 04 08:34
> > > > > To: xEXL_HSBDesktopSupport@dell.com
> > > > >
> > > > >  * * * PLEASE DO NOT CHANGE THE SUBJECT WHEN REPLYING * * *
> > > > > *** This is a feedback Message from the Dell Online Communications
> > > Center. ***
> > > > > ******************************************************************
> > > > >
> > > > > Customer Information:
> > > > > ***********************************************
> > > > > Name: Laurence H Green
> > > > > Email: laurencegreen@mfire.com
> > > > > Service Tag: 90X6Z21
> > > > > eTrack: 232A5L1D1YL1B812D
> > > > > ***********************************************
> > > > > System Label:
> > > > >
> > > > > Problem: Other Printers
> > > > > Operating System: Windows ME
> > > > > Problem Description:
> > > > >
> > > > >
> > > > >
> > > > > Printer is installed on XP system. I want to share the printer on a
> > > network that has Win Me systems on it but I am unable to load any
> additional
> > > drivers for Win Me systems
> > > > >
> > > > >
> > > > > Called tech support but they told me they do not have drivers for
> Win Me
> > > for this printer, ONLY XP.
> > > > > I Know this is a Printer that is made by Lexmark. It looks the same
> as
> > > the x1150 model they have. They have drivers for there models to run on
> Win
> > > Me. Whats Up?
> > > > > ***********************************************
> > > > > Sent to: us_support@dell.com
> > > > > Referring URL: 67.74.180.45
> > > > > Date submitted: 1/11/2004
> > > > > Date Received(K): 1/11/04  08:34:39 AM
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
>

Thanks for your response, it figures...I emailed the dell rep. directlly and he never bothered to respond.  I just can't believe it would be that difficult to supply drivers for ME.  Thanks again for your help

It should not be that hard at all. All this printer is is a copy of the lexmark x1150 model. It is made by Lexmark for Dell with the Dell brand name. Unfortunetly the lexmark drivers are not reconized by the printer. But Lexmark does make WinMe drivers for their printer. Go figure?

 

Laurence Green