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Last reply by 07-22-2020 Solved
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DELL C1760NW ERROR CODE 009-654

Searched high and low.  Seen this code come up on other printers but the solutions do not apply for the C1760NW.

Turned on and off. Turned off and on. Followed steps for other models only to get so far as the next stage isn't applicable and therefore it cannot be tested.

Is there anything that can be done on this for me to test and others who have this problem find this thread and also find a solution?

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I was able to resolve the dreaded 009-654 on my c1765nfw. I downloaded/installed the usb driver for the printer and connected the printer to a usb port on my computer. I downloaded the latest firmware driver. I started the printer with a toner cartridge removed. I ran the Dell firmware upgrade program and it recognized that the printer was connected and loaded the firmware. When the firmware installation completed, I restarted the printer and everything is working again.

This solution may work on all other Dell printers that experienced the same error.

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This worked for me as well. No need to download the USB driver and connect by cable though. The update can be done through the wireless network connection as well. Simply turn off printer, take a toner out and turn it on. Now start firmware update on PC, pick network update and select the printer from the list. Update took a while but went smoothly. Afterwards printer was back in perfect operation.

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Replies (22)
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Hi Nigelrs,

Thank you for reaching out to us. The error code shows that there is an issue with the printer ADC sensor. If you have already restarted printer multiple times and the error remains then you can try cleaning the ADC sensor which might fix it.

Please ensure that the printer is turned off.

Please lower the back panel cover of the printer.

You should see two small sensors that look like LED.

Take a lint cloth and soft tissue and clean it.

Close the door.

Power it back on and check if the error remains.

If the error remains then the printer needs replacement as the sensors are faulty. If the printer is within warranty period then the same can be replaced. If it is out of warranty then we recommend you to buy a new printer.

Please let us know if this helped.

Regards,
Arjun Gowda
Dell
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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32239

Thanks, tried this and it worked before but not this time.  It is out of warranty so it went to Tombstone.

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32240

I was able to resolve the dreaded 009-654 on my c1765nfw. I downloaded/installed the usb driver for the printer and connected the printer to a usb port on my computer. I downloaded the latest firmware driver. I started the printer with a toner cartridge removed. I ran the Dell firmware upgrade program and it recognized that the printer was connected and loaded the firmware. When the firmware installation completed, I restarted the printer and everything is working again.

This solution may work on all other Dell printers that experienced the same error.

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22589

Thanks pmanna, worked like a charm on my 1760nw.

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22589

thanks a lot PMANNA, I used your method and it helped me to solve my problem ,it's ok for me.(Dell C1760nw with 009-654 error message).

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Worked for me too .. Thx ..

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Worked for me as well. On my Dell C1765NF. For the French version, I downloaded the firmware here: www.dell.com/.../DriversDetails

Thank you pmanna!

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22606

Thanks I was able to solve my problem by running Printer_C1765_Firmware_Dell_A03_WIN.exe firmware

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Wow!  thanks for the suggestion.  Updating the firmware saved me from giving up on my C1760NW!  I had tired everything else and thought (based on what I could find out on the code) that it was a physical problem.

You are a great help!

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