Dell V313w and Windows 7 - sporadic printing problems

talyco,

What virus program and firewall you using?

Printer wired or wireless?

If wireless, can you run Network Interface and post the information back here?

Rick

Hi... I se this problem didnt get followed through. I have this problem with a v313w printer,,,finishes firds job then refuses to do anything more...

Can you help please?

brain jar,

What virus program and firewall you using?

Printer wired or wireless?

If wireless, can you run Network Interface and post the information back here?

Rick

This is too complicated for me...I dont follow fully....so I've removed and re-installed the printer and the problem has gone away.   thanks anyway

B

brain jar,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

Hi...I've continued to have recurring problems...It seemd to be solved but was not.

The main symptom is that the first item will print...then everything else is just held in a queue,,and wont cancel and wont print...

Ive got the inteface data here.

I am using "Macafee Internet Secirity" and have struggled to find access to it to check these blocking issues...however I would guess it ias a software confusion,,,I think this because the printer is in contact wirelessly to print the first request,,but then freezes up.

data here

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Brian>netsh wlan show interface

There is 1 interface on the system:

Name : Wireless Network Connection
Description : Atheros AR9285 Wireless Network Adapter
GUID : 30625cbe-05e0-49e4-8016-f1fa70204a25
Physical address : 4c:0f:6e:da:bc:cc
State : connected
SSID : EE-BrightBox-p94ng6
BSSID : 84:9c:a6:ad:c3:dd
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 65
Transmit rate (Mbps) : 65
Signal : 100%
Profile : EE-BrightBox-p94ng6

Hosted network status : Not started

C:\Users\Brian>

please do help....I've just bought several expensive fersh cARTRIDGES .dont want to hAve to abandon this machine...Have spent virtually two days trying to reload etc to no avail.

Brian

Brian,

Let's start with the problem that has happened to others...

You recently installed Windows Updates and Internet Explorer 11. Internet Explorer 11 has been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Also try reading...

Allow a printer past McAfee

Rick

I've found it and am uninstalling it,,,will get back in a moment......

But...I have just looked in update history and found and update for it there...I'm not sure how to access it top remove though.

Hi Rick...I dont use or have installed, IE 11..

B

The update has uninstalled...and the printer queue now cancels (which it didnt before) and hooray.. the printer seems to be back to normal....

next question though...do I have to keep uninstalling this update to IE11...as it will surely be downloaded again some time soon....? will there be a fix for this ?

thanks so far

B

There is no wireless interface on the system.
    Hosted network status  : Not available

brain jar,

Go to Windows Updates, Go to control panel, Windows Update, you should be offered IE11. Right click on it, left click, hide update. You should not be offered the update.

Rick

We don't use IE. We use Firefox.

talyco,

It doesn't matter if you use Internet Explorer or not. If IE11 was installed, it is causing print spooler problems.

Rick