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September 6th, 2006 21:00

Error message 1203 and Right cartridge incorrect on AIO Printer 924 new ink cartridges

I just bought new ink cartridges from Dell. This is the first time I have replaced them. I installed them but keep getting the error message "1203"-so I look at my owner's manual, it says Print Head Short. It then says to uninstall and reinstall cartridges and/or unplug and re-plug printer in-both of which I did. Now it says "Right cartridge incorrect". There is nothing in the owner's manual about that. The cartridges are Black Series 5 P/N: M4640 and Color Series 5 P/N M646. Can anyone help?

1 Message

September 7th, 2006 20:00

i'm having this problem too. has anyone found a solution to this? thanks!

2 Intern

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1.4K Posts

September 8th, 2006 00:00

Put your old ink carts back in. If the error messages go away then the new ink carts are probably defective and Dell will replace them.
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