HP Printer - System keeps 'losing' driver

Question

Hi,

I'm running Windows 7 Pro (64 bit) on my Dell XPS L501S. I have an HP Officejet 8500 (a909g) wireless printer. When I troubleshoot why nothing prints Windows tells me it can't find the driver. I completely uninstalled and reinstalled the software/driver which fixed the problem until I went out of town for a week and took my laptop with me. Now even though my Dell "sees" the printer (the wireless network is working fine), it won't load the driver. When I troubleshoot the printer tells me there's no driver installed. Help appreciated. Thanks,

PudgyOne · Answer

pnogrl,

Did you install Windows 7 Pro?

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Also tell me the virus program and firewall you're using.

What type of wireless router and the type of security you're using?

Rick

pnogrl · Answer

Hi Rick,

Windows 7 Pro came pre-installed on my Dell. I ran the Finding System Info and the info is below. The only firewall I've got right now (to my knowledge) is the built-in Windows one. I'm using a Belkin router and currently only using Windows security.

Thanks,

Kit

Host Name: DELLLAPTOP

OS Name: Microsoft Windows 7 Professional

OS Version: 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: Kit Holmes

Registered Organization: Microsoft

Product ID: *Edited & removed*

Original Install Date: 12/29/2010, 8:56:49 AM

System Boot Time: 9/30/2011, 12:20:13 PM

System Manufacturer: Dell Inc.

System Model: XPS L501X

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 30 Stepping 5 GenuineIntel ~919 Mhz

BIOS Version: Dell Inc. A07, 3/29/2011

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-06:00) Central Time (US & Canada)

Total Physical Memory: 8,124 MB

Available Physical Memory: 6,010 MB

Virtual Memory: Max Size: 16,247 MB

Virtual Memory: Available: 13,894 MB

Virtual Memory: In Use: 2,353 MB

Page File Location(s): C:\pagefile.sys

Domain: KHMUSICHOME

Logon Server: \\DELLLAPTOP

Hotfix(s): 68 Hotfix(s) Installed.

[01]: 982861

[02]: KB971033

[03]: KB2305420

[04]: KB2393802

[05]: KB2425227

[06]: KB2446710

[07]: KB2475792

[08]: KB2476490

[09]: KB2478662

[10]: KB2479628

[11]: KB2479943

[12]: KB2484033

[13]: KB2485376

[14]: KB2487426

[15]: KB2488113

[16]: KB2491683

[17]: KB2492386

[18]: KB2497640

[19]: KB2503658

[20]: KB2503665

[21]: KB2505438

[22]: KB2506014

[23]: KB2506212

[24]: KB2506223

[25]: KB2506928

[26]: KB2507618

[27]: KB2507938

[28]: KB2508272

[29]: KB2508429

[30]: KB2509553

[31]: KB2510531

[32]: KB2511250

[33]: KB2511455

[34]: KB2515325

[35]: KB2518869

[36]: KB2522422

[37]: KB2524375

[38]: KB2525694

[39]: KB2529073

[40]: KB2530548

[41]: KB2532531

[42]: KB2533552

[43]: KB2533623

[44]: KB2534366

[45]: KB2536275

[46]: KB2536276

[47]: KB2539635

[48]: KB2541014

[49]: KB2544893

[50]: KB2545698

[51]: KB2547666

[52]: KB2552343

[53]: KB2555917

[54]: KB2556532

[55]: KB2559049

[56]: KB2560656

[57]: KB2562937

[58]: KB2563227

[59]: KB2563894

[60]: KB2567680

[61]: KB2570791

[62]: KB2570947

[63]: KB2607712

[64]: KB2616676

[65]: KB958488

[66]: KB976902

[67]: KB976932

[68]: KB982018

Network Card(s): 5 NIC(s) Installed.

[01]: Intel(R) Centrino(R) Advanced-N 6200 AGN

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.2.1

IP address(es)

[01]: 192.168.2.4

[02]: fe80::9ca6:9c87:f72b:d210

[02]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[03]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 2

Status: Media disconnected

[04]: Microsoft Virtual WiFi Miniport Adapter

Connection Name: Wireless Network Connection 3

Status: Media disconnected

[05]: Realtek PCIe GBE Family Controller

Connection Name: Local Area Connection

Status: Media disconnected

PudgyOne · Answer

pnogrl,

First, please click on the green pencil in the above post and remove the PRODUCT ID.

I still need the virus program you're using.

What type of security are us using in the Belkin router? What model is the Belkin? I have had an issue with a Belkin router not being to determine the difference between WPA-PSK(TKIP) Security(Personal) and WPA-AES

Is the printer already connected to your network?

Rick

Belkin router

HP Officejet 8500 (a909g) wireless printer

OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     12/29/2010, 8:56:49 AM
System Boot Time:          9/30/2011, 12:20:13 PM
System Manufacturer:       Dell Inc.
System Model:              XPS L501X
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: Intel64 Family 6 Model 30 Stepping 5 GenuineIntel ~919 Mhz
BIOS Version:              Dell Inc. A07, 3/29/2011
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-06:00) Central Time (US & Canada)
Network Card(s):           5 NIC(s) Installed.
                          [01]: Intel(R) Centrino(R) Advanced-N 6200 AGNHP Officejet 8500 (a909g) wireless printer
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.2.1
                                IP address(es)
                                [01]: 192.168.2.4
                                [02]: fe80::9ca6:9c87:f72b:d210
                          [02]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection
                                Status:          Media disconnected
                          [03]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 2
                                Status:          Media disconnected
                          [04]: Microsoft Virtual WiFi Miniport Adapter
                                Connection Name: Wireless Network Connection 3
                                Status:          Media disconnected
                          [05]: Realtek PCIe GBE Family Controller
                                Connection Name: Local Area Connection
                                Status:          Media disconnected

Printers

HP Printer - System keeps "losing" driver

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