Lexmark Printer Error: Job status window interface has stopped working

still experiencing issues with this wpd file system error/ there is a newer realtek driver dated 6-18-03

but it did not alleviate this issue/  

exm52626,

Make and model of your computer and operating system. 32-bit or 64-bit?

What virus program and firewall are you using?

Rick

this is a laptop / inspiron 7520 / running win7 64 bit/ with mcafee antivirus

the printer is a lexmark x3470 running a usb connection to the computer / the drivers are back from 2009  (win 7 x64 bit)

same error again today after printing:

Job status window interface has stopped working.

Problem signature:
  Problem Event Names:  APPCRASH
  Application Name: lxcyjswx.exe
  Application Version: 4.53.0.0
  Application Timestamp: 456c09ae
  Fault Module Name: lxcyjswx.exe
  Fault Module Version: 4.53.0.0
  Fault Module Timestamp: 456c09ae
  Exception Code: c0000005
  Exception Offset: 00000000000145e3
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 3405
  Additional Information 2: 34055fd6823dd26590bdf4c20177fd81
  Additional Information 3: 7e38
  Additional Information 4: 7e3809e17cfe5332c13943abc1ea27a2

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

exm52626,

Make a system restore point.

Run Delete Print Jobs to remove stuck print job(s) from the queue.

Restart your computer.

Make sure your printer is not usb cable conected.

Start, control panel, programs and features, your printer, uninstall.

Restart your computer. Make sure your printer was removed. Manual Printer Driver Removal

This will give you a clean shot at installing the printer.

Download the Vista 64-bit drivers for your printer from

http://support.lexmark.com/index?page=driversdownloads&locale=en&userlocale=EN_US

Install the Vista 64-bit drivers in the Vista SP2 Compatibility mode

You'll get a message to connect the printer, unless this is a wireless printer, select wireless, additional conputer and follow the instructions.

Try reading...

Allow a printer past McAfee

Try these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick

The 7520 is running windows 7 64 bit

I tried uninstalling the drivers and reinstalling the drivers  and still receving this error:

Job status window interface has stopped working.

-Check online for a solution and close the program.

-Close the program.

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: lxcyJSWX.EXE

 Application Version: 4.53.0.0

 Application Timestamp: 456c09ae

 Fault Module Name: lxcyJSWX.EXE

 Fault Module Version: 4.53.0.0

 Fault Module Timestamp: 456c09ae

 Exception Code: c0000005

 Exception Offset: 00000000000145e3

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 1033

 Additional Information 1: 3405

 Additional Information 2: 34055fd6823dd26590bdf4c20177fd81

 Additional Information 3: 7e38

 Additional Information 4: 7e3809e17cfe5332c13943abc1ea27a2

Read our privacy statement online:

 go.microsoft.com/fwlink

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

The driver downloaded was off lexmark's website--

support.lexmark.com/index

Also in device manager -- still getting the wpd error

error code:  0000001F

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

exm52626,

You can run Delete Print Jobs restart the computer and see if the printer was removed. Manual Printer Driver Removal download CCleaner and install, click on registry, scan for issues, save a backup of the registry, then click on fix selected issues.

Restart the computer. Try installing the printer again. 

Try different drivers? Operating system in English?

Code 31

Recommended resolution

Update the driver

You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.

In the device Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Rick

Either of these drivers works on win 7 base machine, but each time I print I produce an appcrash with the printer

I've tried install/uninstall & changed the usb root hub setting in the device manager to turn off powersave function

There are 2 sets of drivers for this printer:

Vista Drivers

Recommended Downloads Last Updated

Driver for Windows 2000, Windows XP and Windows Vista 05/13/10    

Drivers  

Driver for Windows 2000, Windows XP and Windows Vista 05/13/10    

Windows 7

OS:   Windows 7 (64-bit)    [change OS]

Operating System Linux/Unix Macintosh Other Windows

[Change OS]  

Please select Version  

Language:   English    [change language]

 EnglishSelect a Language  FILTER  

Recommended Downloads Last Updated

Driver for Microsoft Windows 7 x64 bit. 09/21/09    

Drivers  

Driver for Microsoft Windows 7 x64 bit. 09/21/09    

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: lxcyJSWX.EXE

 Application Version: 4.63.0.0

 Application Timestamp: 462c17e2

 Fault Module Name: lxcyJSWX.EXE

 Fault Module Version: 4.63.0.0

 Fault Module Timestamp: 462c17e2

 Exception Code: c0000005

 Exception Offset: 0000000000014893

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 1033

 Additional Information 1: 3405

 Additional Information 2: 34055fd6823dd26590bdf4c20177fd81

 Additional Information 3: d7b3

 Additional Information 4: d7b3ee02b71677f55a33cb2f0cc2b64a

Read our privacy statement online:

 go.microsoft.com/fwlink

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Either of these drivers works on win 7 base machine, but each time I print I produce an appcrash with the printer

I've tried install/uninstall & changed the usb root hub setting in the device manager to turn off powersave function

There are 2 sets of drivers for this printer:

Vista Drivers

Recommended Downloads Last Updated

Driver for Windows 2000, Windows XP and Windows Vista 05/13/10    

Drivers  

Driver for Windows 2000, Windows XP and Windows Vista 05/13/10    

Windows 7

OS:   Windows 7 (64-bit)    [change OS]

Operating System Linux/Unix Macintosh Other Windows

[Change OS]  

Please select Version  

Language:   English    [change language]

 EnglishSelect a Language  FILTER  

Recommended Downloads Last Updated

Driver for Microsoft Windows 7 x64 bit. 09/21/09    

Drivers  

Driver for Microsoft Windows 7 x64 bit. 09/21/09    

Problem signature:

 Problem Event Name: APPCRASH

 Application Name: lxcyJSWX.EXE

 Application Version: 4.63.0.0

 Application Timestamp: 462c17e2

 Fault Module Name: lxcyJSWX.EXE

 Fault Module Version: 4.63.0.0

 Fault Module Timestamp: 462c17e2

 Exception Code: c0000005

 Exception Offset: 0000000000014893

 OS Version: 6.1.7601.2.1.0.768.3

 Locale ID: 1033

 Additional Information 1: 3405

 Additional Information 2: 34055fd6823dd26590bdf4c20177fd81

 Additional Information 3: d7b3

 Additional Information 4: d7b3ee02b71677f55a33cb2f0cc2b64a

Read our privacy statement online:

 go.microsoft.com/fwlink

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

exm52626,

Let's try a different approach.

Is this a Dell Printer made by Lexmark or is this a Lexmark printer?

Make and model of your computer and opertaing system? 32-bit or 64-bit?

Rick

This is a Lexmark X3470 All in one Printer/ The computer is a dell 7520 running windows 7 64 bit with an i7 chipset/ In device manager the printer is listed under imaging devices as Lexmark 3400

exm52626,

First run Delete Print Jobs then restart your computer. Stuck print job(s) cause all kinds of printer issues.

Make sure the printer is not usb cable connected.

Lexmark recommends...

Start, all programs, Lexmark X3470, uninstall

(Please be patient as the printer uninstalls)

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

Download CCleaner and install it. Click on registry. Scan for issues. Click on fix selected issues. It will ask if you want to backup registry, save yes and save it to your documents.

Restart the computer.

Make sure you have all the Windows Updates, especially .net framework, needed to run many applications and Download Latest Java

Restart your computer

Go and download the drivers for your printer from here...(I would try the Vista 64-bit drivers in the Vista Compatibility mode)

http://support.lexmark.com/index?locale=en&page=product&productCode=LEXMARK_X3470&segment=SUPPORT&userlocale=EN_US&frompage=null#1

Install the drivers first, You should get a message, the printer is not connected. Connect the printer at this time(powered on)

Remember virus programs and firewalls will blcok communications.

Rick

still getting the same error--

exm52626,

At this time, I only know of these issues and I don't see any of them applying.

Dell Studio™ 1536 Is Unable to Print Documents (AMD USB Audio Driver Filter) and uninstall NVIDIA's Network Access Manager

 The only time I had an issue with a printer, the operating system was missing some file or the file became corrupt.

If you have the Operating system disk, you can put the disk in the computer and stop it from running.

Start, all programs, accessories, right click on command prompt, left click, run as administrator.

Type

sfc /scannow          Space between the c and /)

Hit enter. This will look for missing or corrupt Windows files and replace them.

Did you try Lexmarks Support, since it's their printer and error message?

Rick

I did sfc/ I changed out the cartridge yesterday / reinstalled the drivers/ next would be the registry

exm52626,

Get your product key from McAfee. If you cannot find it, try using Belarc Advisor

Uninstall McAfee using the McAfee Removal Tool then restart your computer.

Try installing the printer using the method listed above. If the printer installs and works, then McAfee was blocking the printer.

You should be able to install McAfee and everything should work.

Rick