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31683
January 29th, 2012 05:00
P713w cartridge communication
I am getting an error message: "There is interference with the black ink cartridge communication". I've ordered new cartridges and still received the same message. It now has added a new error message: "There is interference with the color ink cartridge communication". I've updated the firmware and software. I've pulled the cartridges out and put them back in and tried to copy but it just says that the cartridges are low which they are not. I can't clean nor align them because of this message. I am to the point that I will never again purchase a Dell printer.
Jennifer
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PudgyOne
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January 29th, 2012 13:00
Jennifer,
Are you usinf Dell Series brand cartridges?
Try reading...
Cleaning the Printhead on Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
and
Troubleshooting Printhead Problems on the Dell AIO V313w, V515w, V715w, P513w, and P713W Printers
Shake the Dell Series cartridges to make sure the sensor is loose.
If these are new Dell Series cartridges, take them to the place of purchase for a replacement.
The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color
Rick
JLocke19
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January 14th, 2013 15:00
I am getting the same thing. I tried all of the same "fixes" you tried with the same result. Many printer functions don't work due to this problem overriding everything. I also note that my warranty just expired a couple of months ago. Hmmm...could Dell be building in planned obsolenscence so we're forced to buy a new printer? I feel the same way...maybe it's time to jump ship and go with HP or somw other printer manufacturer!! ...and never buy another Dell printer!!!
PudgyOne
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January 14th, 2013 16:00
JLocke19,
The Printer Does Not Recognize the Ink Cartridge or Only Prints in One Color
We found a Replacement Printhead if needed
Rick
jessicarh33
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January 19th, 2013 15:00
I am getting the same error message. I have gone through all of the troubleshooting pages and tried all of the suggestions I can. None have worked. I have even tried uninstalling the entire printer and reinstalling it. The weirdest thing is that everything worked just fine for a while and then this error came up so I know my cartridges are compatible. I didn't change anything between it working and the error appearing. I also can't try cleaning the print head because when I open the cover it does not move to the center like it should.
PudgyOne
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January 19th, 2013 18:00
jessicarh33,
This printer can act as a copying machine without being attached to a computer? If yes, can you copy a document under the glass, black and white and color?
Rick
jessicarh33
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January 19th, 2013 20:00
It has the capability to copy, not connected to a computer, but the display will not change from the error message, no matter what buttons I press. As long as this error message is present the only responsive button is the power button. Also, the error message is present whenever the printer is on whether it's connected to a computer or not.
PudgyOne
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January 19th, 2013 21:00
jessicarh33,
Unplug the printer from the wall. Then remove the power brick for 60 seconds. This will reset any error messages the printer is getting.
Rick