Printer and DVD problems

Let start with your printer first.

Unplug your printer.

Go to start/programs/lexmark printer/un-install your printer

Go to Control panel/add/remover programs make sure your printer is removed.

Restart your computer.

Download the latest printer drivers from here

Install the drivers, it will prompt you when to connect your printer. Printer should now work. I don't know where your software is unless it's still on your computer from the printer disk.

Next for all your drivers. Go to Drivers and downloads and either choose your system or enter your service tag(recommended) You will see all the drivers, software and items you need.

Dell recommends you install the drivers in this order

Desktop System Software or Notebook System Software 
Chipset or SMBus driver 
Processor Driver (if applicable) 
Video 
Audio (sound) 
Input Drivers (keyboard/mouse) 
Modem 

Network Card

Then install everything else. There should be a program to play your DVD's

Make sure to get all your Windows Updates. Windows Media player will play the DVD's. Also a program called VLC Media Player will also play your DVD's. Sounds like you really need the drivers from Dell for everything to work correctly.

If you have the disks, try a repair.

Insert disk and restart your computer.

Boot from cd

Choose install

Do the agreement.

Now choose repair. This will repair the system

Now you have to download all of Microsoft updates.

Install your veiru protection.

get the latest Java.

Now try to install the printer, one more time.

Bill posted a firmware for the 3300 print server using Vista

http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R147095&SystemID=PRN_LSR_1700N&servicetag=&os=WLH&osl=en&deviceid=7726&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=195662

The rest of the setup is listed below. This works for almostr everyone. Sorry it it seems general but some people weren't telling how they were connected. I will help you however I can.

How are you connected to the printer? wired of wireless?

If wired, disconnect your printer. Go to start/programs/Dell printers and un-install your printer.

Restart your computer.

Now go to drivers and downloads/select product/printers/select your printer. Download drivers, Utilities, firmware and Patches.

Install your printer. You'll be prompted when to connect it.

If wireless, fix your network first.

Update the firmware in your wireless router. Manufacturer's website, make & Model needed.

Broadcast SSID(You may want to change this to make it easier to connect)

Use WPA security

Mixed b and g mode(n if available)

Use channels 1, 6 or 11. Most devices work better on these channels.

After router is done, now setup your wireless print server/printer.

If wireless printer server is used, Plug USB cable into computer and print server. Insert the print server disk. Choose Network, then choose print server and follow the instructions.

Now setup the printer.

Now go to drivers and downloads/select product/printers/select your printer. Download drivers, Utilities, firmware and Patches.

Install your printer. Choose Network. Install the drivers.

Everything should now work.

I'm sorry, I didn't realize you had a 962 also.

Please follow this post. Bill has put in a request to try and fix this problem. Everyone is having trouble with the 962 and the 3300 using Vista.

These instructions will help you. If it still doesn't work, remember to follow the post here for any upgrade information.

Log in to your router. If you don't remember how, here's a tip.

Hit the Windows and R button at the same time. This will bring up the run command.

Type ipconfig /all      (space between the g and /)hit enter

Look for the default gateway. Should look something like 192.168.1.1

Open Internet Explorer. Enter the default gateway number in the address bar and hit enter.

Log in. You should know the username and password. If NOt, then make and model might help. If you did NOT change it, I have a partial list of usernames and passwords.

Look for your SSID name.(Since your changing the security, change the SSID name, this will make connecting to it easier)

Change the security to WPA security.

Enter a new passkey/password

mixed b and g mode(n if it applies)

use channels 1, 6 or 11. Most devices workk better on these channels.

You should also update the firmware of the wireless router. Most sit in a warehouse and the firmware gets outdated.

Save and exit.

Now restart your computer.

Try to connect, it will ask you for the passkey/password.

You should be connected.

Now take the usb cable and plug the 3300 print adaoter into your computer. Use the version that you download from here. It will prompt you with the questions.

Now were going to try to install the drivers, patches, Utilities for your printer.

Dell Photo All-in-One Printer 962, Driver

http://support.dell.com/support/downloads/download.aspx?c=us&cs=555&l=en&s=biz&releaseid=R151564&SystemID=PRN_ALL_A962&servicetag=&os=WLH&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=201671

Patch/Upgrade

http://support.dell.com/support/downloads/format.aspx?c=us&cs=555&l=en&s=biz&deviceid=7348&libid=40&releaseid=R166312&vercnt=1&formatcnt=0&SystemID=PRN_ALL_A962&servicetag=&os=WLH&osl=en&catid=-1&impid=-1