Problem setting up computer with Linksys WPSM54G wireless print server

Question

Hello. I am trying to network wirelessly a Canon Pixma ip1500 printer to my home wireless network. I cannot install the proper software on one of my computers, a Dell Inspiron 2200 running Windows XP Home. The installation software for the computers installed on the other computers that I use.

Linksys support and help is neither supportive nor helpful. I have two questions, and I am grateful (really grateful!) for any help:

1. The installation software hangs when the software is copying the installation files to my computer at 96% complete. Has anyone else had this problem, and if so, do you have a solution? The Linksys forums have many posts on this issue, but none of the suggested fixes have worked for me, so I am soliciting alternative thoughts here.

2. As a workaround, it has been suggested to me to try to add a TCP/IP port to the printer, and try to print using LPR. I only dimly understand the significance and technical stuff underlying all of this, but I think I have done what I was supposed to do to set this up. It does not work, however, and it appears the problem is with the queue setting. Neither L1 (the suggested setting by Linksys), or alternative settings (L2, L3, USB1) work, either. I would be grateful if someone could advise me of the method to determine the proper queue setting.

I don't know if this should be posted in the printers or the wireless networking forum, so I am posting in both. I apologize for any inconvenience this duplication creates.

Many thanks for any and all help.

m_a_rem · Answer

this is wht i was able to find on another forum... im not sure if u have performed steps in this particular order / not................

http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2645747&SiteID=2

since u mentioned that the installation hangs at 96% , i assume that IP address has already been assigned and then its installing the software???
If that is the case ... I would advise u to install the printer using the USB cable connectd directly to the PC .. that will give us a better idea if its something to with PC or PrintServer..

cheers!

jds145 · Answer

Thanks. I did install the printer driver using the USB cable, and the printer functions properly when connected to the computer directly by USB cable.

I looked at the post you referenced. The post indicates the problem discussed there is limited to Vista. I am running XP SP2 Home. Nevertheless, I tried the suggestions in the post, but it did not solve the problem.

Just a hunch, but do you know how to determine the proper queue name in setting up the printer to print via LPR? I suspect if I could confirm the proper queue name I might solve the problem (in point 2 of my original post). I have tried the L1 and P1 suggestions, as well as others, but I'm trying suggestions randomly without any understanding of how to determine which port is the correct one. Any thoughts? Thanks.

PudgyOne · Answer

Just a thought.

I use a wireless print server. After I setup my Netgear router, I then had to insert the print server disk, connect with USB and follow the instructions.

I use WPA security.

Broadcast SSID

Try channels 1, 6 or 11. Most devices work better on these channels.

Mixed b and g mode(n if available)

I then had to insert my printer disk, choose network, choose print server and follow the instructions.

Anytime you change something with you network(Linksys router) this will change everything in the wireless print server and has to be redone.

This is where I'd look at first, then try going from there.

jds145 · Answer

Thanks for your suggestion.  Unfortunately, nada.  I appreciate your interest and time in responding nevertheless.  Jeff.

jds145 · Answer

It seems more and more likely the problem is something on the Dell computer that is interfering with the installation files.  One board post suggests the problem is the .inf file is copied to the wrong location.  Can anyone think of a setting or something in XP SP2 that might be causing the problem?  Thanks.

jds145 · Answer

Hi, all. I solved the problem.

I solved the problem. The key was the error code, which was "Error Code: -5003 : 0x5." I searched the Internet, and found this solution on http://support.turtlebeach.com/site/kb_ftp/890217778.asp

which reads as follows:

This is a very rare error. This is an InstallShield error which can be
    caused by mismatched versions of InstallShield. The PC has one version
    installed and the product you are installing is using another version.

    SOLUTION:
    - Go to C:\Program Files\Common Files\InstallShield
    - Take the contents of the folder and move them into a temporary folder
    - The InstallShield folder itself should NOT be moved
    - Now run the product install again
    - After the product is installed, you may move those folders back

This worked. The software is installed and working!

Thank you to all who responded and tried to help. I am very appreciative.

m_a_rem · Answer

cool

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Problem setting up computer with Linksys WPSM54G wireless print server

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