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35260
March 18th, 2009 20:00
Active Desktop Recovery, Internet Access, Software restore, program recovery
Hello - I am new member to the forum community and I need Help!
I am having problem accessing everything on my desktop. When I click on an Icon it shows me a display box stating: Fatal Error - Cannot start this program, because the required component "C:\ProgramFiles\Verizon\Verizon Internet Security Suite\Resources\zk_en_US\CLB_Rsrc.dll" is missing. Please try re-installing this program. The system will not let me reinstall. When I try to open the internet I get the same messages.
In addtion, my desktop background is gone and my active desktop is disabled, The computer gives me the option to restore my Active Desktop, but when I try to restore my Active Desktop, all I get is:
Internet Explorer Script Error. an error has occurred in the script on this page. line 65 char 1 error object doesn't support this action code 0 url: file:///C:/Documents%20and%20settings/Tarsha/Application%20Data/Microsoft/Internet%20Explorer/Desktop.htt . Do you want to continue running scripts on this page?
Also, I can not access items in the start up menu. Only word documents, games and my itunes. Please help....
I can access the Run feature.
Please note* I brought a new computer to uses and this is what I am using now. I would like help restoring my Desktop computer.
TheRealFireblad
3 Apprentice
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4.6K Posts
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March 19th, 2009 11:00
What system do you have, and what OS are you using?
Sounds like a proper mess :emotion-3:
Do a System Restore to a date when you weren't having these problems :emotion-55:
If that doesn't help/work, you may have no option but to restore the system to its factory settings, using the 'Recovery' partition (assuming your system has one of course?).
If you don't want to restore it at this point, contect tech support, and see what they can advise?
They can even take control of your system remotely - if necessary.
ms2usie
5 Posts
0
March 21st, 2009 08:00
Microsoft Windows XP Home Edition Version 2002 Service Pack 3.
Dell computer , Dell Dimesion DIM4600
Intel(R) Pentium(R) 4 CPU 2.40GHZ
2.39 GHz, 2.00 GB of RAM
System Restore - I am in System Properties, I selected System Restore. The only option I have is to Turn off System Restore.
Alexandra_P
3 Apprentice
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2.6K Posts
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March 21st, 2009 19:00
I have a feeling you've either got a severe malware infection (as evidenced by disabling your antivirus software, messing with your desktop, and access to everything else) or a badly corrupted operating system, but if you want to try system restore system properties won't get you there. Try this:
1) Start - Run - type MSCONFIG. Under the General Tab, try Launch System Restore.
2) If that still doesn't do it: Start, Run, type C:\Windows\System32\rstrui.exe OR C:\Windows\System32\restore\rstrui.exe.
Beyond that, though, you're looking at a few options.
1) Post a log in the Malware Removal forum here for help - you'll need to read the FAQ at the top first on how to do it. Since it seems you can't get the 4600 online, you'll need to transfer the Hijack program over from the working one - if you have trouble with that, just say so and the helper can give you options. If you go that route, be patient - they're busy and can't get to everybody right away.
http://en.community.dell.com/forums/3521.aspx
2) A system repair. This might get you going enough to get your data off, but may not get you fully functional.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
3) A full PC restore/reinstall. Starting in mid-2004 Dell put a PC Restore partition on the hard drive for system recovery, but your 4600 may be borderline. Here are instructions -note that this returns the system to new condition, meaning all your data/programs you installed since you got the PC will be gone.
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&cs=19&l=en&s=dhs&docid=3E48AE3870775D64E040A68F5B2877D4&journalid=4D5C655A86A9FF10E040A68F5A284AAE&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=&lang=&doclang=&toggle=&dl=
If your 4600 is in fact too old for that, you'd need to do a full manual reinstall; link to instructions in the "what to do if restore fails" on that page.
ms2usie
5 Posts
0
March 25th, 2009 16:00
I tried your suggestion and the system allowed me to restore the system back to the date before I had the problem. However nothing has changed. The system still not allow me access. I guess I have to post a log in the Malware Removal Forum. Thanks for you help.