Dell Datasafe and customer service

Question

After a recent purchase of dell  datasafe my account username and password were not reongised - even though i got the welcome email and they took my money for a 100gig backup service.  I couldn't use the forgotten password system as that didn't recognise my accout either  so decided to call support - what a mistake. There is NO support for this product - they are quick to take your money but when a problem occurs see if  you can find anyone in Dell to support you - Imposible!! 2 telephone calls from the UK to the USA  - each lasting over 1 hour and probably costing more than the product i purchased, on each one i was routed to India  - every person asks the same question and then re-routes you - 12 differnt people took my call and not one fixed or even attempted to fix the issue - just passed me around.  I would strongly advice people to steer well clear of Dell Datasafe - they take your money and you just see if you can get it back - again impossible.  In my 35 years in IT i have never had a service so poor and un-supported product. KEEP CLEAR OF DELL DATASAFE - i will have to ring my bank and get my money back - the 2 hours of my life i've lost on the phone is gone for ever!!!

John Esplen · Answer

I'm having the same problem, it won't recognise my username even though I have a welcome email confirming what it is. Utter rubbish!

Productivity Software

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