Unsolved
1 Rookie
•
21 Posts
0
2307
Add RAM: Error pr11: part replacement license is not present
During the year, I purshased a used R710. I added RAM to give him more power. (2x16gig and 4x 8gig). But recently, I view that not all RAM is viewed by VMWare (only 48gig)
I tried to look on BIOS, and Itonly see 48gig. I also gone into System Service. The system see hardware changes, ask me to reboot to configurenew hardware config, but on POST, I have the message:
Message PR1: Replaced part detected for device: DDR3 DIMM(Socket A2)
Message PR11: part replacement license is not present, replacement action(s) will not be ferformed
Same for socket B2 ...
In System Service, I looked at the "original" configuration and the server had 6x 16gig DIMM, I tried to insert my DIMM into the same socket, maybe ... And it not solved the problem.
In System service menu, I saw something like "Reset hardware config", but as I have the license error, will it be able to rebuild config ?
As I purchased the server used, I have no idea if the licensing about this.
Can I do something to see all my 64Gb, and on the right size in the right Socket?
Thanks
DELL-Young E
Moderator
Moderator
•
4.1K Posts
0
July 1st, 2021 22:00
Hi, thanks for choosing Dell. Can you screenshot the error for us? We would like to see where you Reset hardware config. And what license error are we talking here?
DELL-Young E
Moderator
Moderator
•
4.1K Posts
0
July 1st, 2021 22:00
Also I found an old post that might help: https://dell.to/3xbyNPe
Janus_006
1 Rookie
1 Rookie
•
21 Posts
0
July 2nd, 2021 05:00
First, on boot, I see memory errors
R710_memory error 2
R710_memory error 1
When I boot in System Service/Hardware Configuration/Hardware Inventory/View Current Inventory, I can see this error:
If I click No to see current Inventory, I can see only 4 socket are configured
(But as I said previously, I have 6 DIMM installed)
If I click yes, to reboot, I have this error on boot:
DELL-Charles R
Moderator
Moderator
•
3.7K Posts
0
July 2nd, 2021 07:00
Hello Janus_006,
Are all DIMMs good? If you need to test use 2 identical DIMMs at a time (in A1 and B1) to see if any fail.
Please review the Memory installation guidelines page 129 : https://dell.to/3jBRUhF
Each processors memory must be configured identically.
When using mixed capacity DIMM - put largest DIMMs first
Cannot mix UDIMM and RDIMM
Check if you're in Optimizer mode in the BIOS
You may give these configuration a try:
Optimizer mode:
A1 - 16G
A2 - 4G
A3 - 4G
B1 - 16G
B2 - 4G
B3 - 4G
nixmun
1 Message
0
December 10th, 2022 22:00
Get to the "RESET MENU" that says wipes everything
Literally says "to repurpose or destroy"
Say Yes there and reboot.
If you have the RAM in the right SLOTS (balanced & what is allowed, the error should clear).