Dell PowerEdge R640 - Kernel Power - EventID: 41

Question

Hi all, In the last few weeks I have had several crashes on my R640 poweredge server.The error that appears in windows events is 41 Kernel-Powel (0x8000400000000002).BSOD does not appear, goes black and boots again.There are days when nothing happens and there are days when it goes down 3 or 4 times.The server has windows 2019 installed.Can anyone help in this matter? - System - Provider [ Name] Microsoft-Windows-Kernel-Power[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}EventID 41Version 6Level 1Task 63Opcode 0Keywords 0x8000400000000002- TimeCreated [ SystemTime] 2021-05-14T08:15:35.732628300ZEventRecordID 527567Correlation- Execution - ProcessID] 4[ ThreadID] 8Channel System- Security [ UserID] S-1-5-18 - EventData BugcheckCode 0BugcheckParameter1 0x0BugcheckParameter2 0x0BugcheckParameter3 0x0BugcheckParameter4 0x0SleepInProgress 0PowerButtonTimestamp 0BootAppStatus 0Checkpoint 0ConnectedStandbyInProgress falseSystemSleepTransitionsToOn 0CsEntryScenarioInstanceId 0BugcheckInfoFromEFI falseCheckpointStatus 0 Thanks

DELL-Chris H · Accepted Answer

Bstmpires,

We normally don't support OS issues, but in my opinion, and from reading on the error, I would suggest updating the server on firmware and drivers. You can do a lot of them using the platform specific bootable ISO found here. I would also verify that the chipset, bios, and nic.

Let me know how it goes.

bstmpires · Answer

Hi Chris, I update the server today with 'Platform Specific Bootable ISO, PER640, 21.04.00'. Now we have to wait and see if the crashes don't happen again. Thank you for your help. Bstmpires

bstmpires · Answer

Hi Chris, After 5 days after updating the server, we haven't had a crash yet. I believe the hardware firmware update has indeed solved the problem.Thank you for your help. bstmpires

wasimsadath · Answer

@bstmpires @DELL-Chris H I have the same issue with Dell PowerEdge R630... I have installed Windows Server 2022. did you update your FW using the Dell repository manager? Can you guys please guide me on this?

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DELL-Young E · Answer

Hello as Christ suggested earlier, have you tried downloading the latest from the official website? https://dell.to/3M6cSl9

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