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Esxi 6.5 freeze on R730xd

Good morning,
on two R730xd with VMware ESXi, 6.5.0, 19092475.
After updating all the firmware we happened on two hypervisors with the same (identical) configuration, which went to freeze and the only way to recover it was a forced reboot.

Reading around I came across this article:  https://www.reddit.com/r/vmware/comments/udodo0/avoid_dell_bios_2140_on_r730/    Where a user said that a similar thing happened to him with Bios 2.14

I quote: 

I know this is a VMware subreddit, but I have a 730 at home running Proxmox. Upgraded to 2.14.0 a couple weeks back and the VM's would either not boot or barely run. The impact was immediate. Downgraded to 2.13.0 and it was fine again.

That experience made me hold off on upgrading our 730's at work (running ESXi there) and it sounds like I should be glad I did.

 
We have updated the firmware on about 30 hypervisors, but only 2 of them have encountered this problem.

On one of the two, the one that freezed most often I did a firmware downgrade from 2.14 to the previous version or 2.11, We have migrated into a test vm and are currently experiencing no issues.

Do you think it plausible?
can there actually be a problem with version 2.14 of the bios and vmware?


Power Supply.Slot.1 00.11.3F

Power Supply.Slot.2 00.11.3F

Integrated Dell Remote Access Controller 2.82.82.82

Intel(R) Gigabit 4P X520/I350 rNDC - EC:F4:BB:C8:0B:F4 19.5.12

Intel(R) Gigabit 4P X520/I350 rNDC - EC:F4:BB:C8:0B:F5 19.5.12

Intel(R) Ethernet 10G 4P X520/I350 rNDC - EC:F4:BB:C8:0B:F0 19.5.12

Intel(R) Ethernet 10G 4P X520/I350 rNDC - EC:F4:BB:C8:0B:F2 19.5.12

BIOS 2.11.0

PERC H730P Mini 25.5.9.0001

Disk 0 in Backplane 1 of Integrated RAID Controller 1 AS10

Disk 1 in Backplane 1 of Integrated RAID Controller 1 AS10

Disk 2 in Backplane 1 of Integrated RAID Controller 1 AS10

Disk 3 in Backplane 1 of Integrated RAID Controller 1 AS10

Disk 4 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 5 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 6 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 7 in Backplane 1 of Integrated RAID Controller 1 EB04

Disk 8 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 9 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 10 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 11 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 12 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 13 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 14 in Backplane 1 of Integrated RAID Controller 1 FK45

Disk 15 in Backplane 1 of Integrated RAID Controller 1 FK45

BP13G+EXP 0:1 3.35

Backplane 0 2.25

Lifecycle Controller 2.82.82.82

Dell 64 Bit uEFI Diagnostics, version 4239A37, 4239.45 4239A37

Dell OS Driver Pack, 18.12.04, A00 18.12.04

OS COLLECTOR, v6.0, A00 6.0

System CPLD 1.0.1

 

could you help us understand?
Thanks for your help

Solution (1)

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439

Hi,

 this should be fixed with the next BIOS Version.

 

Did you have any other questions?

 

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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Replies (5)
440

Hi,

 this should be fixed with the next BIOS Version.

 

Did you have any other questions?

 

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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424

Hello Martin

When do you expect the fixed version? 

Best Regards

Ralf

332

we downgraded to 2.13 and actually the problem no longer occurs. 
thank you very much as always for your help, we await the release of the fixed bios

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Good Morning

We have the same problem with one of four Dell R730 servers. But we have already installed vSphere 7.0.3.

We tried downgrading to BIOS 2.13.0, but since we enabled TPM, the server won't boot even after entering the recovery key.

Even with a new installation of ESXi, after each reboot appears following Error.

UEFI0046: An issue is observed in the previous invocation of TXT SINIT Authenticated Code Module (ACM) because the TXT information stored in the TPM chip may be corrupted. Do one of the following:
1) Update the BIOS firmware.
2) Go to System Setup >System Security page, click the "Clear" option under TPM command. Restart the system, go to System Setup > System Security page, click the "Activate" option under TPM command, and then enable TXT.

We tried all the options above options, no success. We found following VMware KB Article, but nothing helped. 
ESXi host platform reset behavior with Intel TPM/TXT's reset attack protection feature (78243) (vmwa...

Does anyone have an idea?

Thanks
Ralf

415

Hi,

sorry I could not post here such internal Information.

 

For the other Problem, it doesn't sound easy, but you could try to Update BIOS , remove TPM-related features, and then downgrade it again.

 

 

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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