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icyblack

3 Posts

1336

March 8th, 2019 16:00

Issue with hard drive - raid 5

Have a few R710 rack mounts that have been running for years with no real issues. It's dropped a hard drive for the second time. First time, purchase a new drive and all good, raid 5 picked it up and been fine since.

This time around, bought a new drive - Dell branded Constellation I believe, put it in place, and failed. Yellow light flashing. Contacted the vendor, they sent a replacement, again failed. Dell openmanage is showing neither drive is Dell certified.

I'm heading in shortly to update the firmwares and drivers just to see if that will fix any issues. The server hasn't been rebooted in quite a while.

2 bad drives on arrival? What's the chances of that? Any other things to look at?

icyblack

3 Posts

March 8th, 2019 19:00

Has to be a bad batch of drives. Ran all updates, still the same.

In the controller, drive shows as missing. Online diagnostics is showing "Either the device is busy or another process is using it."

icyblack

3 Posts

March 15th, 2019 11:00

So, really weird, and can't wrap my head around it... Ended up having that one drive replaced 3 times, all Dell Constellation (Seagate), all certified - same issue. Would spin up, but orange light would flash an error. Entering the Perc controller on boot, drive missing - but the openmanage admin would show failed. Wouldn't attempt to rebuild. All firmwares and drivers are up to date. Purchased a Seagate EXOS drive last night, the server spun it up and rebuilt the raid 5. It's a non-certified drive of course but it's working fine. ID 0:0:0 Status Non-Critical Name Physical Disk 0:0:0 State Online Power Status Spun Up Bus Protocol SATA Media HDD Failure Predicted No Revision SN02 Certified No Capacity 1,862.50GB Used RAID Disk Space 1,862.50GB Available RAID Disk Space 0.00GB Hot Spare No Vendor ID ATA Product ID ST2000NM0008-2F3100 Serial No. ZDS0KCTH Part Number Not Available Negotiated Speed 6.00 Gbps Capable Speed 6.00 Gbps SAS Address 4433221107000000

ShanayaS

7 Posts

August 1st, 2019 02:00

 

Follow the steps

  1. Attach all failed disks to the bootable disk
  2. Recover content to the recoverable storage disk
  3. Replace the existing disk with working drives
  4. Rebuild and configure RAID as a duplicate of the original
  5. Transfer the entire data from the bootable disk to the newly built RAID Array

Check if you get solution here:

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