PowerEdge R710 no internet but iDRAC works

Question

Hey, I have a Dell Poweredge R710 w/ an iDRAC6 Enterprise. It's connected via 1 Ethernet cable on Port 1 and the iDRAC LAN settings is set to Shared (The iDRAC and server use the same port). I can connect to the iDRAC no problem via its' LAN ip, but when trying to open a browser or run any internet related action it seems I don't have an internet connection. Now, how is it, that the server has been assigned an IP by the DHCP and I know the router has internet connection because I'm writing this thread from a computer connected via Ethernet too. Do you have any idea what might be the issue?

DELL-Shine K · Answer

I would suggest below debugging steps Try to ping an IP address inside and outside network from the server and see whether server able to ping IP inside and outside of the network Compare browser proxy settings on the computer where it is working and server where it is not working

CodersCrux · Answer

Hello, sorry for the late reply.

I've been trying for days to fix whatever's going on with this machine.

When I look through my OS (debian 10), it shows that eth1, 2, 3 and 4 are all "Not Connected"

eth1 is connected though.

I don't have any special proxy settings on my computer, and the iDRAC still seems to work..

One thing I have been having trouble with, is verifying I have the latest drivers installed- it very well might be the issue.

In the Dell Repository Manager there's no longer support for R710, hence why the only thing I managed to update is my Lifecycle manager.

Can you suggest me some way to know what drivers I need to get, how to get them and install them properly?

@DELL-Shine K

DELL-Shine K · Answer

@CodersCrux , As operating system showing the link as not connected and iDRAC is getting the IP from same shared port, I also believe it is a driver issue. Debian is not a supported operating system on R710 hence we will not have the supported drivers for Debian OS in R710.

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