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November 19th, 2018 13:00
R720 error UEFI0011
Hi everybody, Hi have two R720 with same error.
The error is : A System restart is required BIOS rev 2.5.4
The system detected an exception during the UEFI pre-boot environnement.
Press Enter ...
Type : General Protection Fault (13) Source : Software (UEFI0011)
AX=00000000B459E8A0 BX=0000000000030000 BP=00000000002683C8 SP=00000000BCA87138 CX=00000000B459E8A0 DX=0000000000000002 R8=0000000000000000 R9=0000000000000200 SI=0000000000268110 DI=0000000000500000 SS=0018 Flages=00010246
CurrentTPL = 08, TSC ticks since last event 000000036905)
LBRfr1 B64FFDB3 DellPartition.efi +001DB3
LBRfr0 B64FFE00 DellPartition.efi +001E00
-->rip B5E138B0 Unknown (ckgds) +888B0 <-- Crash occured here
No stack Frames Found
Have you a idea? I can't acces bios, Lifecycle or Boot menu
Daniel My
12 Elder
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6.2K Posts
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November 19th, 2018 16:00
Hello
If you are able to access the iDRAC then you can attempt to update the BIOS and iDRAC/LCC through the iDRAC embedded web server. If the iDRAC is not initializing to the point where you can access it or the updates are not working then you should perform no POST troubleshooting. If the system is still not completing POST after removing/disconnecting all unnecessary hardware then you will need to start replacing the remaining hardware.
https://www.dell.com/support/article/sln111201/
Thanks