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Server Dell PowerEdge R430 2xCPUs temps are at 75ºC on iddle
We bought a new server and the temps are around 75ºC on iddle. The chassis is so hot that it burns my hand.
It has 2xCPUs Intel Xeon v4 @ 2.20GHz Broadwell-E/EP 14nm
I ran the hardware tests on the Lifecycle controller but everything passed.
Is there something I can do before contacting the reseller?
IT-Aveiro
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March 27th, 2018 08:00
Hello,
For people having similar problems I fixed it by going to:
BIOS Settings - System Profile Settings – CPU Power Management and by default it was on Performance.
Used a different profile/adjusted to my needs.
After that I got temps of 28ºC on idle fixing my problem and not having the processor frequency on max (turbo)
Thanks.
Anonymous
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February 14th, 2018 08:00
Hi,
First I would make sure the BIOS is updated to 2.6.0 and iDRAC to 2.50.50.50. You might also want to minimize usage or power off until the issue is isolated. Please send a private message with your service tag to ensure we have all appropriate information on your system.
Thanks,
IT-Aveiro
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March 12th, 2018 07:00
Hi,
Sorry for the delay.
I've update:
BIOS: 2.5.4 --> 2.7.1
iDrac: 2.50.50.50 --> 2.52.52.52
The problem persists unfortunately, during the installation of the idrac w/ lifecycle the fans speed increased and the temps dropped to 50ºC. Still, I think it shouldn't be necessary to increase the fans almost to max speed to see normal temps.
Anonymous
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March 14th, 2018 12:00
If you could private message a TSR (this can be pulled via the iDRAC) along with the service tag we'll look at all factors that might be causing this.
Thanks,