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1 Rookie
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13305
March 19th, 2019 09:00
Unable to update LifeCycle Controller on outdated R710
Hello all,
Firstly, I'd like to thank you for your time and attention as well as apologize for the lengthy post (wanted to include as much details as possible). It is greatly appreciated.
Recently, my team and I received a call informing us that one of our Dell R710 servers has stopped communicating with the network. Upon further investigation, we found that 3 out of the 5 HDDs in the server had failed. At this point, our task is to get the server back up and running so we put in a request and received the new HDD replacements (same speed and size as previous drives but from different vendors). Unfortunately, we lost all data but that wasn't a huge concern for us. We initialized all the drives (to include the 2 old and 3 new drives) and all drives appear to be healthy. After attempting to install Windows 2012R2 (and hours of scratching our heads and googling), it was discovered that we would need to update the BIOS (currently v2.2.10), LifeCycle Controller (currently v1.4.0.256), and install an updated OS Driver Pack (for Server 2012R2).
After many hours of research, we came to the conclusion that we would first need to update the LifeCycle Controller, then the BIOS, and finally the OS Driver Pack. Once all that is good to go, we should be able to install Windows Server 2012R2 on the server (please correct me if I'm wrong about this).
However, the current issue is that after downloading the LifeCycle Controller DUP (v1.7.5.4), from the Dell support site (link below) and utilizing the LifeCycle Controller Platform Update utility, we would get the "The updates you are trying to install are not Dell authorized updates" error. It looks like there are many others that have come across this issue as well but definitely due to our HDD situation, I feel like our situation might be different.
Seeing as how iDRAC was never configured (and most likely will never be configured, due to company policy), a local (CD/DVD) solution is the only option. Any assistance with this is very much appreciated.
We're currently wrapping our heads around how to update what needs updating via a CD/DVD but yet requires an update to do the thing that's administering the update because it's too old to be updated...
System Info:
Server: Dell R710
RAID config: 2 drives in RAID 1, 3 drives in RAID 5
Current BIOS version: 2.2.10
Current LifeCycle Controller version: 1.4.0.586
Current iDRAC version (although will not be using): 1.54
No OS installed
Downloaded 32bit version of the Update Package for Microsoft® Windows®
DELL-Joey C
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February 12th, 2020 20:00
Hi,
You can probably try using the update utility here: https://dell.to/2SGQ7bL
If it is not bootable, you can use RUFUS: https://dell.to/2SkMrxA
Dell-DylanJ
6 Operator
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2.9K Posts
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December 22nd, 2020 09:00
Hello,
The 11th generation servers and older have been removed from the repository. You can create your own repository using Dell Repository Manager, but that can be time intensive. My recommendation would be to install your OS, then update the firmware using the appropriate files once you have a software environment. You do have the option of limited firmware updates in the iDRAC, but you would still end up needing to use your software environment to update the remaining components.
There is also the option of using the SUU, but the latest SUU shown as supported was last updated in 2017. The latest BIOS update was released in 2018. The SUU may help significantly, but this would demonstrate that it wouldn't bring everything up to date, either.
alrxandre.V
1 Message
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December 22nd, 2020 09:00
Hello
I would like to install windows server 2012 R2 on a R710. there has been no update on it. Currently, there is not even an OS on it.
Do you have a package that would be able to install everything as an update, because I have to give it ready to use by Thursday 24/12.
alex
3DDarren
1 Message
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January 11th, 2021 23:00
The link for this is no longer available. Is there another way to download the 2.2 version of lifecycle for Dell r710?
DELL-Young E
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January 12th, 2021 00:00
Hi, this is the last version.
Dell Lifecycle Controller v1.7.5
davss
8 Posts
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February 17th, 2021 13:00
Read this for R710 iDRAC6 versino 1.54: https://www.dell.com/community/PowerEdge-Hardware-General/R710-Lifecycle-Controller-BIOS-updating-questions/m-p/7811337/highlight/true#M68135
cbDELLhelp
1 Message
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March 25th, 2021 15:00
Dear Techo,
I tried to access the 'You mentioned a local CD/DVD option, which we do have premade". But the link is gone.
I am really stuck I purchased a poweredge r710, there was a LCC when I first started up the server, I chose to make some changes and since then I cannot access the LCC. In fact the appearance in shows 0.0.0.0 -
I cannot load a dvd with WS2012R2 the optical drive will not start up, I cannot boot from USB, even though I select it as first boot order. Help cbDELLhelp, usually a good guy.
DELL-Josh Cr
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March 25th, 2021 15:00
Hi,
Here is the link to repository manager for creating custom images. https://dell.to/3rot0C4
hermes77
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4 Posts
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April 10th, 2022 20:00
Dead link, do you have the iso and if so could you please share a download link?
DELL-Joey C
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April 11th, 2022 02:00
Hello @hermes77,
Here's the R710 SUU ISO download: https://dell.to/3v7UT5B. But unfortunately, engineering has stopped releasing new 13 Gen SUU ISO, hence this ISO may not contain the latest firmware to date.
hermes77
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4 Posts
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April 17th, 2022 01:00
Thank you! I know my server is considered too deprecated and has reached EOL as far as support goes but I work with what I have. Thanks to you I'm at least a bit closer to getting my R710 fully updated!