RecoverPoint 4.0. Box Gen 5 unable to reinstall

Question

Hello, We have troubles with Recoverpoint gen5. When we tried to initialize the RP, we losed all ethernet connections and we are not able to log in the machine (using screen+keyboard). Now, we are trying to reinstall soft with RP Iso, but for that, we need to initialize the virtual disk. The problem is when we press 'ctrl+g' to enter in Raid utility because this one doesn't charge anything.... So the question is, how we can initialize the disk?? we tried without initialize new volume but the old configuration remains and we are not able to do anything else. We tried all options about 'usb legacy' and 'port 60/64' but without success. Anyone can explain how to access to the raid utility? Thanks!

etaljic81 · Answer

Reboot the RPA and press CTRL+R. Re-initialize the virtual disk. Insert the DVD and reboot the RPA.

ilojo · Answer

Hello, 'ctrl+r' was in gen 4. In gen 5 its 'ctrl+g' but doesn't do anything. Im not able to access to raid utility. I think we will send RP to EMC again... Its something wrong with the machine.

etaljic81 · Answer

Ah, that's right. Forgot about that. It is CTRL+G. Thanks.

hitenv · Answer

Hi ilojo Please let me know if you resolved this as I'm having the same problem on two of my RPAs. Thanks

forshr · Answer

Here is the procedure:

- On boot up hit F2 to enter bios

- Enter bios password

- Navigate to usb legacy and enable 60/64 emulation option

- Save

- Reboot

- On boot up enter Ctrl G

- Navigate to Intel and initialize the virtual disk

- Save

- Reboot

- On boot up hit F2 to enter bios

- Enter bios password

- Navigate to usb legacy and enable 60/64 emulation option

- Insert DVD with iso if local to the RPA

- Save

- Reboot

Regards,

Rich Forshaw

RecoverPoint Corporate Systems Engineering

RecoverPoint

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