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RecoverPoint 4.0. Box Gen 5 unable to reinstall
Hello,
We have troubles with Recoverpoint gen5. When we tried to initialize the RP, we losed all ethernet connections and we are not able to log in the machine (using screen+keyboard).
Now, we are trying to reinstall soft with RP Iso, but for that, we need to initialize the virtual disk. The problem is when we press "ctrl+g" to enter in Raid utility because this one doesn't charge anything.... So the question is, how we can initialize the disk?? we tried without initialize new volume but the old configuration remains and we are not able to do anything else.
We tried all options about "usb legacy" and "port 60/64" but without success.
Anyone can explain how to access to the raid utility? Thanks!
etaljic81
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February 19th, 2014 05:00
Reboot the RPA and press CTRL+R. Re-initialize the virtual disk. Insert the DVD and reboot the RPA.
ilojo
3 Posts
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February 19th, 2014 07:00
Hello, "ctrl+r" was in gen 4. In gen 5 its "ctrl+g" but doesn't do anything. Im not able to access to raid utility. I think we will send RP to EMC again... Its something wrong with the machine.
etaljic81
1K Posts
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February 19th, 2014 08:00
Ah, that's right. Forgot about that. It is CTRL+G. Thanks.
hitenv
6 Posts
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December 17th, 2015 13:00
Hi ilojo
Please let me know if you resolved this as I'm having the same problem on two of my RPAs.
Thanks
forshr
1.1K Posts
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December 18th, 2015 05:00
Here is the procedure:
- On boot up hit F2 to enter bios
- Enter bios password
- Navigate to usb legacy and enable 60/64 emulation option
- Save
- Reboot
- On boot up enter Ctrl G
- Navigate to Intel and initialize the virtual disk
- Save
- Reboot
- On boot up hit F2 to enter bios
- Enter bios password
- Navigate to usb legacy and enable 60/64 emulation option
- Insert DVD with iso if local to the RPA
- Save
- Reboot
Regards,
Rich Forshaw
RecoverPoint Corporate Systems Engineering