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Recoverpoint management will not load in IE or Firefox
We recently upgraded Recoverpoint from 3.0 to 3.1. Now when I try to run the Recoverpoint managament application from IE or Firefox nothing happens. I think it is a Java problem. I was runniing Java v5 update 11. I uninstalled v5 and installed the latest v6 update 17. Still nothing happens in IE or Firefox. I just get a white screen. It works on another PC that already had v6 java???
AranH1
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December 9th, 2009 09:00
JimLefeld
4 Posts
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December 9th, 2009 10:00
Aranh,
I tried that version also, and I still have the same problem (I think I
have tried about every v6 update version now). It will create the icon
on the desktop, but I will never get a login screen.
Thanks,
Jim Lefeld
Project Leader
Precision Strip, Inc.
86 S. Ohio Street
Minster, Ohio 45865
E-mail: jim_lefeld@precision-strip.com
Phone: (419) 501-1344
Fax : (419) 628-2772
AranH1
2.2K Posts
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December 9th, 2009 13:00
Well that is certainly frustrating. I recall when we did our upgrade that it seemed like no versions of java were working, and unfortunately I don't remember what combination of tasks (server reboot, java uninstall/install, browser cache clear) finally got v6 update 5 working.
Do you have a support case open?
JimLefeld
4 Posts
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December 10th, 2009 04:00
Yes I do, I am waiting call back. Thanks for you help.
Thanks,
Jim Lefeld
Project Leader
Precision Strip, Inc.
86 S. Ohio Street
Minster, Ohio 45865
E-mail: jim_lefeld@precision-strip.com
Phone: (419) 501-1344
Fax : (419) 628-2772
JimLefeld
4 Posts
0
December 11th, 2009 12:00
AranH,
I figured it out. There was a rp directory underneath my profile (C:\Documents and Settings\\Application Data\rp) that I had to remove and then when I tried it again it created a new "rp" directory. I think this is for the Eclipse code that is used with the RPA management console.
Thanks,
Jim Lefeld
Project Leader
Precision Strip, Inc.
86 S. Ohio Street
Minster, Ohio 45865
E-mail: jim_lefeld@precision-strip.com
Phone: (419) 501-1344
Fax : (419) 628-2772
AranH1
2.2K Posts
0
December 11th, 2009 14:00
Jim,
Glad you got it resolved, that was a hard one to figure out.
Aran