boxmgmt login errors

Version? Are you using the Symmetrix splitter?

3.5Sp1 and yes using the VNX splitter. I am thinking the wrong splitter is installed on the VNX the current version running is:

Thanks

The recommended OE version is 05.32.000.5.008.

I was told the following:

"In the initial release of Flare 32 there were severe issues, but those were fixed in Flare 05.32.000.5.008.

So you are safe with 05.32.000.5.011".

This should be fine or at least I'm not aware of any compatibility issues.

This error has nothing to do with the splitters, it is something related to java, when you have this issue, you cannot do upgrade, or remove existing RPA's from the cluster...  Currently I am working along with EMC, I will post the resultion for this issue ASAP..

I have not been able to find this resolution. I am experiencing the same issue. Another person reinstalled RP on the appliance (Gen 5), but he still got this error. He did not get the error on the other RP he was installing.

This is a known issue in some recoverpoint versions.. Below is the EMC Primus whcih will help you to fix up this issue.

The following is a Primus(R) eServer solution:

ID: emc277511
Domain: EMC1
Solution Class: 3.X Compatibility

Fact       EMC SW: EMC RecoverPoint 3.2

Fact       EMC SW: EMC RecoverPoint 3.3

Fact       EMC SW: EMC RecoverPoint 3.4

Fact       Product: EMC RecoverPoint Appliance (RPA)

Symptom    Boxmgmt account logs in, however the menu never displays.

Symptom    When PuTTY/SSH logging in to an RPA as Boxmgmt, after typing in the password, the menu never shows up (the CLI just appears to hang).

Symptom    Any operation related to installation server (eg: upgrade, log collect, info collect or even simple log in to boxmgmt user) will fail.

Cause      Any port scan applications (for an example Foundstone) may perform very intensive HTTPs connections initiation attack on RPA for duration of many hours.  HTTPs server hosted by RPA installation server will eventually run out of resources and thus logging as as Boxmgmt will not be possible

A McAffee Foundstone server vulnerability scan performed while the server has network connectivity with RecoverPoint cluster, may sometimes result in an installation server hang on one (or more) of the RPAs.

Fix        Workaround:

Procedure to run script for all of the RPAs in the environment.

The script will create new user account.

User: install_server_restarter
Password: 1qaz@WSX

1. Perform power cycle for the RPA  or  Reboot the RPA once login RPA by root (restart the installation server after you login RPA by root account).
   
2. Log in to the RPA having the issue as Boxmgmt using PuTTY/SSH client and run below script.
   
   [2] Setup
   [8] Advanced options
   [6] System internal operations
   [1] Run script
   
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   # 

Once you login to this new account, you will see:

login as: install_server_restarter
Using keyboard-interactive authentication.
Password:
Linux RecoverPoint_RPA1 2.6.34.8-k2.x64.deb #3 SMP Thu Jan 20 17:03:56 IST 2011 x86_64 [1] 32207
Succeeded to restart installation server

Permanent Fix:

This issue is resolved in RecoverPoint 3.4 SP3 and scheduled for RecoverPoint 3.5.

For more information consult Bugzilla defect number 25105.
Bugzilla access is only available to authorized Customer Service Representatives