Can not start proc via AutoStart 5.3 sp3 in Windows Server 2008

Question

Hi all,

We plan to migrate our application from Windows Server 2003 to Windows Server 2008.

If we turn off the User Access Control, we can start the process successfully. But if UAC is turned on for this Adminstrator. We can not start managed process via AutoStart 5.3 sp3 console.

Error FT Thu May 13 03:02:56 2010
By: FT/Agent on Node: cn-vwm-561
MESSAGE: ID00001569 Error running proc [***DbExt]. Cmdline - C:\Program Files\*** Inc\...\***DbExt.exe: [5] Access to this object is denied

I also tried via cli as following:

C:\Windows\system32>cd C:\Program Files\EMC\AutoStart\ENvPlus\bin

C:\Program Files\EMC\AutoStart\ENvPlus\bin>ftcli -domain ENvPlus -cmd "startProc
***DbExt cn-vwm-561"
Error [2048]: Access to this object is denied

C:\Program Files\EMC\AutoStart\ENvPlus\bin>

We want to retain the UAC of Windows Server 2008, could you please help me solve this access denied problem?

Thanks

daniel_vongehr · Answer

Greetings,

I am out of the office and unavailable the week of Monday 10-May-2010

through Friday 14-May-2010. I will return Monday, 17-May-2010.

If assistance is needed with an existing service request please contact

support by phone at 1-877-534-2867 and the next available Technical

Support Engineer will be able to assist you.

If this is a new symptom, please don't hesitate to open a new case by

phone at 1-877-534-2867 or via the Powerlink web site at

http://powerlink.emc.com.

Best Regards,

Daniel

tribicic · Answer

Hello - have you tried the suggestion from the troubleshooting chapter in docs from 5.3SP5? It may be missing in older docs:

##########

Troubleshooting on Windows Server 2008
In an UAC enabled machine all AutoStart executables including the AutoStart console have to be launched in ÂRun as AdministratorÊ mode. To launch the application in the administrator mode, right-click the application and click ÂRun as administrator Ê.
If the executables are to be run in command prompt, the command prompt must be launched in the „Run as administrator‰ mode. To launch the command prompt in the administrator mode, right-click the command prompt shortcut from the windows start menu and click ÂRun as administratorÊ from the context menu.

##########

daniel_vongehr · Answer

Greetings,

I am out of the office and unavailable the week of Monday 10-May-2010

through Friday 14-May-2010. I will return Monday, 17-May-2010.

If assistance is needed with an existing service request please contact

support by phone at 1-877-534-2867 and the next available Technical

Support Engineer will be able to assist you.

If this is a new symptom, please don't hesitate to open a new case by

phone at 1-877-534-2867 or via the Powerlink web site at

http://powerlink.emc.com.

Best Regards,

Daniel

daniel_vongehr · Answer

Greetings,

I am out of the office and unavailable the week of Monday 10-May-2010

through Friday 14-May-2010. I will return Monday, 17-May-2010.

If assistance is needed with an existing service request please contact

support by phone at 1-877-534-2867 and the next available Technical

Support Engineer will be able to assist you.

If this is a new symptom, please don't hesitate to open a new case by

phone at 1-877-534-2867 or via the Powerlink web site at

http://powerlink.emc.com.

Best Regards,

Daniel

EnvisionPlus · Answer

Thanks for your quick response.I do run AutoStart console as administrator, it still reports access denied error.I also run cli as adminstrator and it returns the same error.

EnvisionPlus · Answer

P.S. I can manually run EriEnvDbExt.exe successfully whether by administrator or not. But it still reports access denied by Autostart console or cli.

tribicic · Answer

I would try to run the ftAgent as Administrator...not sure if there is an option for the service, but try creating a batch file 'net start ftagent' and then run it with the 'run as administrator' option. Stop the Autostart Agent service first of course. Let us know if this did the trick.

EnvisionPlus · Answer

Thanks for your suggestions.

As my ftagent name is "ENvPlus", so edit this bat as following,

net start EnvPlus
pause

It is successfully executed.

C:\Windows\system32>net start EnvPlus
The EMC AutoStart Agent Service service is starting.
The EMC AutoStart Agent Service service was started successfully.

C:\Windows\system32>pause
Press any key to continue . . .

But I can not start my process.

MESSAGE: ID00001569 Error running proc [EriEnvDbExt]. Cmdline - C:\Program Files\** Inc\** Server\Database Extension\EriEnvDbExt.exe: [5] Access to this object is denied

Thanks.

EnvisionPlus · Answer

Folks,

Required by UAC in Windows Server 2008, we'd better to fix LUA bugs. But there is much work to do for us -- this product much dependent on program files and registry.

As you can see from my previous description, in Windows 2008 we can successfully run the exe via UI, but not by AutoStart. Do you guys have any idea to let Autostart tun this proc? We need your EMC support.

Thanks very much

JoelStewart · Answer

Is the option 'Allow Access to Windows Desktop' selected? There was a bug discovered and fixed surrounding Utility Processes in Windows 2008. Here is the excerpt from the AutoStart 5.3 SP4 release notes 311218 Description: Process fails to interact with Windows desktop on Windows 2008 The changes made for this functionality were made with considerations for the changes in permissions for Windows 2008. I would recommend testing with AutoStart 5.3 SP4 to determine if this same change has improved the issue that you are observing. If the problem still exists in AutoStart 5.3 SP4, I would recommend opening a support case for further investigation.

EnvisionPlus · Answer

Good suggestion. For 'Allow Access to Windows Desktop', it is selected by default. In Windows 2008 I did following tests (1) Uncheck 'Allow Access to Windows Desktop' in SP3, the process can be started successfully. (2) Upgrade to SP4 and still let 'Allow Access to Windows Desktop' selected, the process still can be started and its application GUI pops up. While we do not want the GUI visible for common use. So we'd better choose (1) and turn off 'Allow Access to Windows Desktop'. Much appreciate your help.

Replication Manager

Can not start proc via AutoStart 5.3 sp3 in Windows Server 2008

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