1K Posts

February 17th, 2012 05:00

Did you install the RM Console onto your computer?

1K Posts

February 20th, 2012 18:00

So I'm confused. If you are using the RM Console then why are you going through the browser?

7 Posts

February 20th, 2012 18:00

Yes I did install it, when I browse to the address, the RM window is opened for awhile then suddenly close and the browser shows only black white page. (

7 Posts

February 21st, 2012 20:00

Thank you for your fast response,

I have solved the problem.

So actually the vendor provide us access to RM using webstart launcher. So through the browser webstart will fire RM. After figuring out, it's my local java problem therefore it fails to run the RM when the webstart launch it.

I did refresh my java installation and it works.

1K Posts

February 22nd, 2012 10:00

Ok, good. Also, make sure that you only have one Java version installed. When upgrading Java the old versions stay so go to add/remove programs and remove the old versions. I've seen that causing a conflict sometimes as well.

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