1 Rookie
•
31 Posts
0
13759
December 23rd, 2021 02:00
Unable to connect to Secure Connect Gateway virtual Edition troug the web browser- can ping
It has Failed to upgrade Support Assist to Secure Connect Gateway, so i have downloaded the Virtual Edition. I have setup the network and I can ping the appliance, but cannot connect trough the: https://:5700. There is no firewall in place, all locally. Please advise..
No Events found!
DELL-Young E
Moderator
•
5.4K Posts
•
37 Points
0
January 16th, 2022 16:00
Hi, daniel_wu1. If you have the same issue, as Maria suggested before, it would be best to get in touch with the phone support. In the meantime, this may also help: https://dell.to/3qxjyPK
TAB405ALZ
1 Rookie
•
5 Posts
0
February 9th, 2022 11:00
Same Issue - unparaded to SCG but unable to connect to https://localhost:5700
Site can not be displayed.
Tried many of the steps in https://dl.dell.com/content/docu105655_secure-connect-gateway-5-00-00-xy-virtual-edition-troubleshooting-guide.pdf?language=en-us&dgc=SM&cid=1001967&lid=spr6110609970&RefID=dtw22_sm6110609970&linkId=145476492&dgc=SM&cid=1001967&lid=spr6114805497&RefID=dtw22_sm6114805497&linkId=145564040
No progress
Yes I have a Dell ticket 134243890
Eric Kor
1 Rookie
•
6 Posts
0
September 28th, 2022 19:00
I also have Same Issue - upgraded the SCG from 5.0 to 5.12 , but unable to connect to https://localhost:5700 after reboot
Site can not be displayed.
Eric Kor
1 Rookie
•
6 Posts
0
September 28th, 2022 22:00
after leave it for 4 hours , and it return normal , can view the webpage now . but all my setting gone .
DELL-Joey C
Moderator
•
4.2K Posts
•
20.9K Points
0
September 28th, 2022 22:00
Hi @Eric Kor,
Thanks for letting us know the update of the issue and probably this would help other community users. I was in the midst of reply to you to wait for propagation, and since it's up running now, that's good.
Eric Kor
1 Rookie
•
6 Posts
0
September 28th, 2022 23:00
still have problem with my SCG , not able to show gateway host detail , all under N/A , not able to connect to my SMTP server .
DELL-Joey C
Moderator
•
4.2K Posts
•
20.9K Points
0
September 29th, 2022 02:00
Hi @Eric Kor,
I may suggest to reach out contacting support to raise a ticket to check on your upgrade process. They will need to enable debugging and check the SCG logs.
xSebulon
15 Posts
0
October 27th, 2022 04:00
We have exactly the same issue... Is there any solution yet?! Have anyone got a solution by contacting the support?
Thank you!
DELL-Marco B
Moderator
•
4K Posts
0
October 27th, 2022 08:00
Hello,
let's see if other customer has some info about it. Anyway as Joey suggested you can contact the support for a more detailed troubleshooting
Thanks
supportotecnicoConsiglio
2 Posts
0
December 20th, 2022 07:00
It has Failed to upgrade Secure Connect Gateway from 5.12.00 to 5.14.00.10 automatically by WEB GUI , so I have downloaded the update by SSH command and run upgrade without warning or error. But https://ipv4:5700 now is inaccessible. Also all docker and esrs services all OK. I can ping ipv4 non external firewall. Locally on Virtual Machine appliance in SSH access with root user netstat port 5700 and 9443 and 443 are listening
nrobs
1 Message
0
February 16th, 2023 00:00
I have the same problem.
Anyone have an idea how to fix it?
Dell-Martin S
Moderator
•
3.6K Posts
•
25K Points
0
February 16th, 2023 06:00
Hi,
I suggest contacting support to raise a ticket to check on your upgrade process. They will need to enable debugging and check the SCG logs.
Then you could publish a visible answer in this thread.
Regards Martin