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1636
Update failed. Something went wrong while upgrading this gateway to latest version 5.12.00
anyone facing this issue before ? upgrade from Gateway version5.00.05.10 and always facing failed
6 Posts
0
1636
anyone facing this issue before ? upgrade from Gateway version5.00.05.10 and always facing failed
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DELL-Erman O
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2.2K Posts
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January 17th, 2023 01:00
Hi Eric, I've checked the article's audience level and it seems to okay to share it. Let me share it with you and the community but I have to say I don't have practice with it. There for still good to reach tech support.
Example:
Or
After a successful upgrade to Secure Connect Gateway (SCG) the esrshttpdR service is not running
Example:
Cause
The cause for the update failed message is due to stale/active MFT sessions being present.
Resolution
1. Download the attached file from this article & copy the "outboundConnectivity_csp_en_US_1.zip" script to any location (e.g. /tmp).
2. Unzip the file, Execute the command: unzip outboundConnectivity_csp_en_US_1.zip
3. Navigate to the directory containing script, Execute command: chmod +x https://dell.to/3Wbsrv7
4. Execute the script ./outboundConnectivity.sh
For update failed issues - retry the upgrade.
Additional Information
FTP Temp User = NAqAU6YgBP
FTP Temp User Password = 751o77He37
https://ftp.emc.com/action/login?domain=ftp.emc.com
Eric Kor
6 Posts
0
January 11th, 2023 00:00
DELL-Erman O
Moderator
Moderator
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2.2K Posts
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January 11th, 2023 05:00
Hello, I dug up and found an article please follow up on it. This might appear to be an intermittent problem. If the issue persists, you need to call support and work with a technician in a remote session.
"Secure Connect Gateway: Update failed. Something went wrong while upgrading this gateway to latest version; or esrshttpdR not running post successful update." https://dell.to/3W48ZAr
Eric Kor
6 Posts
0
January 17th, 2023 00:00
Dear Erman ,
thanks for reply , i will contact technical support to solve this problem
And the article link no able to browse with my account