Did you try restarting iDRAC (hard reset) and also removed and re-added the iDRAC in secure connect. Is it only happening in one server? You might need to update this one mannualy.
I have the same issue, the iDRAC Firmware version is 5.10.30.00. I can access the iDRAC using the same credentials but from Secure Connect Gateway it gives me the error
All Servers are well connected to Open Manage and there is only a Connection from SCG to OpenManage to get the Servers imported to SCG.
Result is that SCG is able to import the machines from OpenManage (you can see the Device Names and Specs) but is unable to Connect to any of them. SAE-020400
I would like to understand on what you mean with "there is only a Connection from SCG to OpenManage". Are you referring to OpenManage Enterprise adapter?
What is your SCG version and your OME version? Is the port 443 being allowed?
DELL-Marco B
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October 15th, 2021 06:00
Hello,
can you try to reset the idrac like in this document?
Thanks
https://dell.to/3lHh5zW
Marco
Canadianmade
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May 20th, 2022 07:00
Any resolution to this? I'm also running into the same issue using iDRAC v9 express.
DiegoLopez
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May 20th, 2022 08:00
Hello @Canadianmade,
Please, can you same some more info about your error? Versions, firmware, error message and the troubleshooting steps you ahve already followed?
Regards.
Canadianmade
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May 20th, 2022 11:00
Thanks for the quick reply! I was able to update iDRAC to version 5.10 and I removed and re-added the iDRAC in secure connect and it's now working.
DiegoLopez
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September 29th, 2022 07:00
Hello @PungliaRS,
Did you try restarting iDRAC (hard reset) and also removed and re-added the iDRAC in secure connect. Is it only happening in one server? You might need to update this one mannualy.
Regards.
PungliaRS
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September 29th, 2022 07:00
This device is added to Secure Connect Gateway through an Adaptor to import devices from the Dell OpenManage server. I cant delete it.
PungliaRS
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September 29th, 2022 07:00
I have the same issue, the iDRAC Firmware version is 5.10.30.00. I can access the iDRAC using the same credentials but from Secure Connect Gateway it gives me the error
We could not complete device discovery.
DELL-Young E
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September 29th, 2022 21:00
Hi, please have a look at this let us know if you still have a question.
https://dell.to/3BTE6q5
vorikt
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November 16th, 2022 22:00
Same issue here.
All Servers are well connected to Open Manage and there is only a Connection from SCG to OpenManage to get the Servers imported to SCG.
Result is that SCG is able to import the machines from OpenManage (you can see the Device Names and Specs) but is unable to Connect to any of them. SAE-020400
vorikt
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November 16th, 2022 22:00
Plan isnt to add the machines manuall with a range search to scg, it was planned to import them through open manage, if i understood right.
DELL-Joey C
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November 17th, 2022 01:00
Hi @vorikt,
I would like to understand on what you mean with "there is only a Connection from SCG to OpenManage". Are you referring to OpenManage Enterprise adapter?
What is your SCG version and your OME version? Is the port 443 being allowed?
Are you able to provide any screenshots.