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No archive folder to select from ex when setting up archive connection
All
I am curren:ty facing a strange issue.
I have implemented S1 for a customer and now, i want to setup co-existence with EX
When creating the archive connection i can enter the SA, sql server en db name and continue as normal.
The next screen that lets you choose to aggregate the folders into a single or keep the default EX folder structure doesn't show any folders.
In EX there is a single folder called archive , that i should expect to see in that screen.
did anyone ever ran against this issue?
thnx
TomDB1
39 Posts
0
December 9th, 2013 11:00
Same idea here.
S1 queries EX so…
Gary_Reardon
272 Posts
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December 9th, 2013 11:00
Check to be sure the s1 service account has the proper pemissions in emailxtender nd emailxtender sql
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Gary_Reardon
272 Posts
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December 9th, 2013 11:00
As far as I know the folder display shouldn't have anything to do with using encryption on the containers, but I have been wrong before
TomDB1
39 Posts
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December 9th, 2013 11:00
Hi Garry
Thnx for answering, we re-use the ex service account, so sql permissions should be ok, but i admit it looks a lot like a permissions issue.
EX is using encryption but that shouldn't be causing this?!?
Gr
Tom
RKatwal
600 Posts
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December 9th, 2013 14:00
Greetings,
If you are using SA that is SQL authentication and not windows. I remember reading somewhere that ES1 needs windows authentication. Use EX service account for the connection and make sure it had all needed permission on the EmailXtender DB.
Regards,
Rajan
TomDB1
39 Posts
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December 10th, 2013 02:00
Hi Rajan
We have tried with an account with all permissions on sql & the db and still the same issue.
It seems to connect t the db.
The screen showing you all EX archive folders, how is this filled? does it get the data out of sql? or does it get that out of EX instead and uses sql to connect to ex?
hope to find a solution for this.
Thnx
Regards
Tom
RKatwal
600 Posts
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December 10th, 2013 03:00
Hi Tom,
Data about volumes is in the FolderPlan table of the EmailXtender DB. It has to be the DB configuration that is not quite right.
You can engage support to look into it if its giving tough time.
Regards,
Rajan
TomDB1
39 Posts
0
December 10th, 2013 03:00
Hi Rajan
a SR is already open, but seems to be an issue that wasn't encountered before
Indeed
I would expect that the archive folders are loaded out of sql
and then you can choose to keep them separate or aggregate them into a single folder
so it might be unable to run that query