Hello Rob9846,

There are a few factors that may cause this error:

1) You have Exchange System Tools installed on the workstation:

a. Uninstall the Exchange system management tools from the affected users machine:

     - Search for MAPI32.dll and delete from the machine.

     - Search for FixMAPI.exe and run it by double clicking on it. This will create a new MAPI32.dll file.

2)  To resolve this try to reload the forms by deleting everything in the following folder:

C:\Documents and Settings\ \Local Settings\Application Data\Microsoft\FORMS

This clears the previously downloaded forms and the Forms will be downloaded again

I hope this helps!

Cheers,

Brad