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8 Posts
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7472
Unable to download storage adapter
Hi folks. I can't seem to download the EMC storage adapter. I click and it prompts me to log in, I do, I get a page of terms to agree to, I agree, I get to a page that says download, I click it and a blank popup opens and it never downloads. I've tried across multiple PCs in Firefox, Chrome, and IE and still can't get it to download.
Is there another place to download this?
Rainer_EMC
8.6K Posts
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June 2nd, 2016 11:00
replace http with https and I bet the download will work
Rainer
Rainer_EMC
8.6K Posts
0
May 29th, 2016 04:00
could you state which webpage you ate downloading from and what the actual download link is?
Zack.Zhang
44 Posts
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May 29th, 2016 18:00
Hi Adam, are you trying from this link : http://www.emc.com/products-solutions/trial-software-download/esa.htm ?
adam_stadnick
8 Posts
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June 2nd, 2016 07:00
Yes, that's the one.
WorldPolice
123 Posts
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June 2nd, 2016 08:00
Any chance Adam you have an FTP location I can upload the file to? You can send the access information to me directly at drew.tonnesen@emc.com . Let me know if you don't and I'll see if I can find one on EMC.
adam_stadnick
8 Posts
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June 2nd, 2016 08:00
Here's the error I am getting:
An error occurred while processing your request.
Reference #98.28f58543.1464880860.fb7026
adam_stadnick
8 Posts
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June 2nd, 2016 08:00
I have tried using the direct link and I just tried it again now. Regardless of browser or PC used, the page sits there indefinitely. In a few cases I left it overnight and the following morning had a 170KB file downloaded.
WorldPolice
123 Posts
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June 2nd, 2016 08:00
This is the direct link:
http://downloads.emc.com/emc-com/auth/usa/ESA/emc-vcops-adapter-4.0.2-build-168106.pak
If you have a support id, you can get it here too:
https://support.emc.com/products/30680_Storage-Analytics
adam_stadnick
8 Posts
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June 2nd, 2016 08:00
I just tried the direct link from my home PC and it does the same thing.
adam_stadnick
8 Posts
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June 2nd, 2016 09:00
Unfortunately I don't have a publicly available FTP server - I did but the machine that hosted it has been retired.
Do you want to use DropBox or something similar?
WorldPolice
123 Posts
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June 2nd, 2016 10:00
Please send me an email to the above address and I'll send you the access.
adam_stadnick
8 Posts
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June 2nd, 2016 11:00
That appears to have done it, it's downloading now. I can't believe I didn't think of that. Thanks!
Rainer_EMC
8.6K Posts
0
June 3rd, 2016 03:00
Thanks for the feedback
Rainer