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Alienware X51 R2 Disk drive not reading DVD's
Just purchased his desktop literally had it 2 days, and already have problems, the dvd drive is not reading dvds? I tried deleting upper and lower filters, which resulted in my having to system restore, probably just a faulty drive, is there anything else I can do to resolve this?
My OS is windows 7..
osprey4
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August 31st, 2013 05:00
Hi BBrad123,
Please run the diagnostics on your drive from the utility partition. That's the only way to sort out whether this is a hardware or software issue.
BBRAD123
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August 31st, 2013 11:00
can you run this through step by step please, thanks.
osprey4
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September 1st, 2013 04:00
Here are the instructions.
darktrum
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September 3rd, 2013 00:00
Hello Osprey4, I'm having the same problem as Bbrad123.
I did the diagnostic thing that you were talking about, but it just told me that I passed all tests..
Disk drive is still not working. :emotion-6:
osprey4
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September 3rd, 2013 17:00
Hi Darktrum,
Tell me what type of discs your drive is not reading and what kind it does read.
darktrum
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September 3rd, 2013 22:00
Its also a Blu-ray player, (BD-ROM Drive (E;)
I tried a Blu-ray cd , normal DVD, video game, and a software disk
and none of them work..
osprey4
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September 4th, 2013 17:00
That drive is dead. Call Dell and they will replace it.
DELL-Nikhil D1
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September 4th, 2013 18:00
Hi darktrum and BBRAD123,
In addition to what Osprey4 has said, I would suggest you to try the steps suggested in this link: http://dell.to/12d4Uvg
Please try the steps and let me know how it goes.