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HL-DT-ST CDRW/DVD Gcc H10N SCSI Cdrom Device will not burn nor read cds.
I have done everything possible to try to fix this situation. I have even restored my computer to the dell factory settings several times. This problem started along time ago. I got tired of trying to fix it and just bought me a laptop. I use WMP to burn and rip my personal cds. The problem is when i'm burning a cd, its actually going through the process of doing it. After the burning is complete, I take it out to put it in a cd player and it has nothing on it. I put it back in my computer and it comes up as a completely blank cd. Nothing was ever written on it. I really need help with this problem so that I can start back enjoying my desktop again. My make and model is Inspirion 531s.
osprey4
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April 17th, 2010 14:00
Hi Pickinsround,
Have you tried deleting the upper and lower filters (procedure under "code 39 error" in the FAQ). Have you tried a firmware update (check downloads).
osprey4
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April 17th, 2010 17:00
No. Did you delete the lower filters? Any improvement?
pickinsround
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April 17th, 2010 17:00
Thank you, I did just that. As I was going through the proper steps I noticed when I got into the Registry that I was told to locate, I had no upper filters to delete. Is that a problem?
pickinsround
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April 17th, 2010 17:00
Yes, and i finished the proper steps. Restarted my computer. Burned a cd, put it back in the computer to see if it would read it and to no avail. Just reads blank disc.
osprey4
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April 17th, 2010 18:00
Ok, I went back and read your original post. You said you cannot read or write to a CD. Have you tried running the Dell diagnostics? I would try the READ test on your drive with a data CD in the drive.
pickinsround
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April 17th, 2010 22:00
Yes i did run the dell diagnostics. Everything was fine.
osprey4
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April 18th, 2010 05:00
WMP uses the Windows built-in burning application. You should also have another disc burning application such as Roxio. Have you tried using that?
pickinsround
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April 18th, 2010 09:00
Yes, I do have roxio but WMP has been my main source for burning my personal cds. What gets me is that it use to work perfectly.
osprey4
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April 18th, 2010 13:00
What discs are you using? Also, come to think of it, I never asked what OS you have.
pickinsround
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April 18th, 2010 14:00
I am using sony cds. I am using Microsoft Windows Vista Home Premium.
osprey4
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April 19th, 2010 18:00
I'm not sure what else to suggest beyond using the program that works.