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Hard drive preventing booting
I have a WD hard drive (USB 3.0 compatible) and a Dell XPS L702X. When its plugged into the computers USB3.0 port it prevents the computer from booting. This doesnt happen when its in the normal USB ports. I have tried going into the BIOS utility but cant seem to locate the correct setting to stop the computer trying to boot from the hard drive (I have only succeeded in temporarily disabling all USB ports). The simple solution is to obvioulsy only plug the hard drive in after I have booted, but I dont want to have to do that everytime as I use the hard drive a lot. Can anyone help please? Thanks.
DELL-Chinmay S
1.8K Posts
1
December 28th, 2012 01:00
Hi JRDellxps,
You can update the chipset drivers for your computer from the links below:
Steps to download drivers:
Another step you can try is to disable USB emulation from BIOS. You can follow the steps below:
Please share the findings.
JRDellxps
2 Posts
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December 28th, 2012 17:00
updating the chipset drivers worked great thanks Chinmay S. I didnt need to chage the USB emulation either, which is good. Great step by step explanation, thanks again. James
DELL-Chinmay S
1.8K Posts
0
January 1st, 2013 05:00
Hi JRDellxps,
I am glad that the issue is resolved.
Please feel free to get in touch in case you have any further questions.