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I cannot get my DVD player to play DVD movies.
I have a Dimension 4550 Series with a 16X DVD-Rom drive and Cyberlink Software Decoding for DVD Drives w/Altec Lansing ADA 995. I have Windows XP.
I still cannot get my DVD rom to recognize a DVD movie (these are DVDs that were bought, not burned). The light blinks, like it is trying to read the DVD, then stops. Then when I run PowerDVD and hit play, it tells me to insert a disk in drive D: (my DVD drive). When I go into "My computer" and try to read drive D:, it tells me "Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatable with Windows". I can read other CDs from the this drive. I have even installed
programs from this drive. I just cannot play any DVD movies.
I have tried unintalling the drivers and DVD software and reinstalling it. I have tried it several times, without success. I have even downloaded and installed the latest patch from Dell support for PowerDVD version 4 (411wps.zip). I still get the same result. I also tried installing a different DVD player: I downloaded Maximus DVD and installed it with its drivers, but still got the same message with that DVD player. I then uninstalled the drivers and both DVD software again and reinstalled just PowerDVD, with no success. I have done several searches on the dell support site, but have not found anything to help me.
I read the problem that Bruin70 had, and it sounds like the same problem I am having, but he has a different system. I even tried uninstalling my IDE drivers and letting windows reinstall it. This also did not work.
I have not been able to play DVD movies since I purchased this PC over a month ago. I am running out of options and need your help. I am very knowledgeable of PC's and usually am able to find solutions. But this one has me stumped. If you can send me any suggestions, that would be great. But if necessary, I would like to try and
have someone call me and walk through this with me. I have called and talked to someone in tech support twice already, without success, but am willing to try again if there are no other options.
I still cannot get my DVD rom to recognize a DVD movie (these are DVDs that were bought, not burned). The light blinks, like it is trying to read the DVD, then stops. Then when I run PowerDVD and hit play, it tells me to insert a disk in drive D: (my DVD drive). When I go into "My computer" and try to read drive D:, it tells me "Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatable with Windows". I can read other CDs from the this drive. I have even installed
programs from this drive. I just cannot play any DVD movies.
I have tried unintalling the drivers and DVD software and reinstalling it. I have tried it several times, without success. I have even downloaded and installed the latest patch from Dell support for PowerDVD version 4 (411wps.zip). I still get the same result. I also tried installing a different DVD player: I downloaded Maximus DVD and installed it with its drivers, but still got the same message with that DVD player. I then uninstalled the drivers and both DVD software again and reinstalled just PowerDVD, with no success. I have done several searches on the dell support site, but have not found anything to help me.
I read the problem that Bruin70 had, and it sounds like the same problem I am having, but he has a different system. I even tried uninstalling my IDE drivers and letting windows reinstall it. This also did not work.
I have not been able to play DVD movies since I purchased this PC over a month ago. I am running out of options and need your help. I am very knowledgeable of PC's and usually am able to find solutions. But this one has me stumped. If you can send me any suggestions, that would be great. But if necessary, I would like to try and
have someone call me and walk through this with me. I have called and talked to someone in tech support twice already, without success, but am willing to try again if there are no other options.
micmaxe
740 Posts
0
May 11th, 2003 03:00
I found this on Predators CD/RW site.
Note: With Dells systems, you need to insert a DVD that is for your Region the first time you use the DVD player in order to Set the Region Code. It is not recommended to use a non-coded disc the first time.
Click here and browse around, you may find a solution.
j7jaybird
6 Posts
0
May 17th, 2003 17:00
Novice2
5 Posts
0
May 17th, 2003 23:00
http://www.inmatrix.com/files/dvdgenie_download.shtml
You might check the following site out.....has a lot of good information on CD/DVD......as well as links to other valuable sites for the CD/DVD user...
http://www.dvdrhelp.com/tools
HRSPartners
3 Posts
0
May 18th, 2003 03:00
To determine/set the DVD region, right-click "My Computer." Go to Properties-Hardware-Device Manager and find the DVD drive. Under its properties, you should see a "DVD Region" tab. Normally you would see region 1, with four available changes. If a region has not been set, and asssuming you want to watch U.S.-encoded DVDs, select region 1. Since you're actually tweaking the firmware inside the drive, you don't want to change regions unnecessarily due to the limited number of changes allowed.
j7jaybird
6 Posts
0
May 19th, 2003 02:00
HRSPartners
3 Posts
0
May 19th, 2003 03:00
Does the region change count equal five? It should if this is a new drive and has never read a DVD; as has been pointed out above, the region will be set the first time the drive successfully reads a disc. Regarding administrator privileges, in Control Panel-User Accounts, examine your account ID; it should say "computer administrator" under the ID. If it does, and you still can't read a DVD, I'd guess something is wrong with the drive.
Alternatively, I saw in some other thread here that a new DVD drive was not being properly recognized because the BIOS settings were not set to "automatic" for the new drive; you might check that as well.
j7jaybird
6 Posts
0
May 22nd, 2003 22:00
If I do need a new drive, I would think that I could have someone local to come out and install a new drive. This is a new PC and I haven't had success yet reading anything with a DVD format. If I end up needing a new drive, what is the best way of getting the help I need?
By the way, I do appreciate the help I have gotten on this forum. It has been more helpful than trying to go over it on the phone with technical support.
If you do have any other suggestions, I would like to try it before trying to get a new drive. Thanks.
HRSPartners
3 Posts
0
May 23rd, 2003 00:00
Message Edited by HRSPartners on 05-22-2003 08:15 PM
micmaxe
740 Posts
0
May 23rd, 2003 01:00
Have you tried updating the firmware for the drive? You say it is a 16x DVD-ROM, is this the Lite On? If so, the firmware is at the following link.
LiteOn 16X DVD, Firmware, Multi OS, Multi Language, Multi System, v.GDHJ, A06
Release Date: 5/15/2003
One more possibility, try reinstalling or updating your audio drivers.
j7jaybird
6 Posts
0
May 24th, 2003 00:00
Thanks
ewb302
28 Posts
0
May 26th, 2003 00:00
xetown
1 Message
0
May 26th, 2003 10:00
ewb302
28 Posts
0
May 28th, 2003 22:00
I am just following up on my problem. I recieved a new (reconditioned) DVD player from Dell today. I installed it and everything is just perfect. I can't understand why a DVD player would go bad in just a month and a half, but I guess weirder things have happened. Anyway, I hope you figure out your problem and post up if you find a fix. I was also satisfied with Dell's delivery on a new player. Only took 2 days. Now I just have to send the old one back...
Eric
j7jaybird
6 Posts
0
June 8th, 2003 19:00
artloca7
2 Posts
0
March 14th, 2008 03:00
I still need 411 on how to make my 4550 dvd player play my dvd-r dvds