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Inspiron 560dvd/cd drive won't work
I've just bought inspiron 560, all is fine other than I cannot get the dvd cd drive to work, I've tried various disks, I've reinstalled it I've used 'fix it', checked drivers but all it does is make clicking noises!
I sent an email to Dell but no reply to date. Its still under warranty, only had it a week. I have one 'free' phone call but only between 09.00 - 17.30 Mon to Friday whilst I am at work!
Any ideas???
osprey4
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March 14th, 2011 18:00
Hi Ellewoman,
Since the system is new, I'm guessing your optical drive has failed, but you should test it first to verify this before calling Dell to arrange a replacement. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.