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dptrout
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Intel Rapid Start and Rapid Storage not working

Two separate problems of course.  XPS 15z, i7.  WD HDD 1TB, Sony 128GB SSD.  Just bought system in November so am still working through small bugs.  All of a sudden starting Sunday, when I boot I get the below message:  "Your system does not appear to have Intel Rapid Start Technology enabled."

- why just all of a sudden

- IRST is grayed in bios setup, so how do I enable this?

 

2nd issue:  working with Dell Tech support remotely taking control of my system, supposedly my SSD was set up as a cache write to optimize performance.  However, when I enter the Intel Rapid Storage Technology app, I cannot accelerate to use the Rapid Response Technology - if I try I get "unknown error, operation could not be completed."  I suspect this problem is because I do not understand the technology or what I have/can have on my system.  As I understand it now, my SSD is not being used effectively as a write-write?

 

This is my first time on the forum, usually I bug tech support live, but if I can find good answers and get understanding from the forum then it's a cool thing to do.  I also have a lot of issues with tech support - inconsistent and just plain wrong answers.

 

Doug

 

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11 Replies
7- Gold

Re: Intel Rapid Start and Rapid Storage not working

Hi Doug,

I think this is the same problem. I'm wondering if there's a problem with your cache drive. Does the 128GB SSD appear in the BIOS and as a separate drive in the IRST? You might even want to run the diagnostics on it.

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dptrout
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Re: Intel Rapid Start and Rapid Storage not working

Yes, I can see the disk in the bios.  Also can manipulate it in computer management, disk management.  Before Dell reformatted for me, I had even created a data disk on it and used it as such.  Dell wiped it and set it up again as a cache disk.

In short, I know there are no issues with the disk as a disk.  Problem lies elsewhere.

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7- Gold

Re: Intel Rapid Start and Rapid Storage not working

Did you run the diagnostics as I suggested?

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dptrout
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Re: Intel Rapid Start and Rapid Storage not working

yes, I ran pre-boot assessment and then a full system diagnostic using Dell's tools.  All systems came out good.

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7- Gold

Re: Intel Rapid Start and Rapid Storage not working

Ok, that's good.

Please check the BIOS and tell me what the controller mode is set to. It should be RAID or "Smart Response" or "Rapid Start". If it's not one of those, let me know what you see. Did the Dell technician suggest any changes to those settings?

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dptrout
1 Nickel

Re: Intel Rapid Start and Rapid Storage not working

BIOS SATA mode is set to "Intel Smart Response Technology"

Dell tech did not suggest any changes.  He suggested nothing at all except I should probably not mess with anything (my paraphrase) - a totally unacceptable answer to me.

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dptrout
1 Nickel

Re: Intel Rapid Start and Rapid Storage not working

Some additional info, I've read on a couple of old posts in other forums that the partition on the SSD and number of primary drives on my main drive may be important.  I have 5 partitions on my OS drive, 3 done by Dell, one (C drive) with my OS and programs, and one (D drive) with my data.

The SSD is one partition, 128 gb.  Should I create an 8gb partition on the SSD?  Is it a problem that my other disk is partitioned?

I read that Intel Rapid Start requires an 8gb partition, is why I ask.  I don't know the credibility of these blogs and they were 1010 or older.

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7- Gold

Re: Intel Rapid Start and Rapid Storage not working

Normally, Dell reserves 32GB of an mSATA drive for caching.

Have you taken a look at this document for ideas on what might not be set up correctly?

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dptrout
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Re: Intel Rapid Start and Rapid Storage not working

I just perused the document, a lot of information there.  I have 16gb memory, I don't understand why the pdf says I should have only 8 or less gb, that might be one problem.

I just tried also to download a recommended driver file that supports the Intel Smart Response Technology from Dell (I was checking to ensure I had indeed installed the necessary drivers) and got a message that my system did not meet the minimum requirements.  That could be due to a faulty list of drivers, I didn't do a quick check to make sure the list presented was for my particular service tag.

Also, there seems to be more than just rapid start and storage - too many dimensions for me to soak in. 

I am throwing in the towel, going to call Dell Tech Support in the morning and hash this through.  I bought a new computer that is supposed to support this technology now I would like to see it functioning.  I don't look forward to engaging a tech rep, it can be a very frustrating experience, but with patience I'm sure we'll get it ferreted out.

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