I have a Dell Inspiron bought new in 2012. Unfortunately, the DVD drive has never worked. It doesn't acknowledge discs whatsoever when they're inserted. I have tried the several fix ideas on the Dell website, and it appears not to be a software situation, but a hardware malfunction.
I think I need a new DVD sent to me but haven't been able to speak with anyone from Dell about replacing it. Suggestions?
Is the drive enabled and recognized in the BIOS Setup (F2)? Does the drive work OUTSIDE of the OS (can you boot to a CD/DVD)? If the drive is not seen in the BIOS or does not work outside of Windows, then call Dell for a replacement if still under warranty. If out of warranty, you can get replacements for as little as $25-30.