Laime_999
1 Copper

My CD-ROM can't play any CD

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Hi everyone, I can't play any CD with my DVD RW drive, 

On Right click, there is no option for "Play", only Eject or Copy

I was wondering if there is a problem with the driver, or the lens is just dirty.

Please help me with this.

I have tried checking for the driver but the device manager says it is working properly.

Thanks!

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1 Solution

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Re: My CD-ROM can't play any CD

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Hi Laime_999,

Welcome to Dell Community Forum.

Please click on the link below to troubleshoot issues with Optical drives:

http://dell.to/16y0CTh

Let us know if further help is needed:

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

4 Replies

Re: My CD-ROM can't play any CD

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Hi Laime_999,

Welcome to Dell Community Forum.

Please click on the link below to troubleshoot issues with Optical drives:

http://dell.to/16y0CTh

Let us know if further help is needed:

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Laime_999
1 Copper

Re: My CD-ROM can't play any CD

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This solved my problem!

It says it has something to do with a Detect Controller, says it is fixed.

Now I can play any audio or video CD.

Thank you so much for he big help.

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Re: My CD-ROM can't play any CD

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Hi Laime_999,

Thank you for your reply.

It is great to know that the link was helpful in resolving the issue you were facing with the optical drive on your computer.

Please feel free to contact us if you have further queries. We would be happy to help.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

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Laime_999
1 Copper

RE: My CD-ROM can't play any CD

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Hi, 

I'm having the same problems again. and this time it won't work. I don't  know what to do. and I don't know what caused the problem.

Can you help me? Thank you so much!

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