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PTL007
1 Copper

My disk drive has stopped Burning & playing DVDs

INSPIRON N5010 with a TssT corp DVD+/-RW TS-L633J. The drive just gives a click and a message comes up please insert  a disc into D drive. Can anyone help

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7 Replies
7- Thorium

Re: My disk drive has stopped Burning & playing DVDs

Hi PTL007,

If the drive is reading CDs but not DVDs, it's possible your DVD laser has failed. Please test the drive using a data DVD. To test your CD/DVD drive from the utility partition:

1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.

2. Select Boot to utility partition.

3. Select Test System.

4. Select Custom Test.

5. Use the arrow keys or mouse to select your CD/DVD drive.

6. Insert a CD or DVD.

7. Click Run Tests.

8. Write down any error messages.

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PTL007
1 Copper

Re: My disk drive has stopped Burning & playing DVDs

Thanks Osprey4 but it still won't play CD/DVDs are burn

Error code 0F00:133C

MSQ. Disk No suitable disk media is present

No disk or cannot read from disk inserted in your drive

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7- Thorium

Re: My disk drive has stopped Burning & playing DVDs

Did you have a DVD in the drive when you ran the test?

Remember, the diagnostics test the drive. They are not meant to fix anything, just see if it's working.

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PTL007
1 Copper

Re: My disk drive has stopped Burning & playing DVDs

Tried the test with both CD and DVD in drive and the same msq. came up

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7- Thorium

Re: My disk drive has stopped Burning & playing DVDs

Ok, time to replace that drive, I'm afraid. Is your laptop still under warranty?

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PTL007
1 Copper

Re: My disk drive has stopped Burning & playing DVDs

Yes it is thank you for the help Osprey

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7- Thorium

Re: My disk drive has stopped Burning & playing DVDs

Great. Contact Dell and they'll arrange for a replacement.

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