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My disk drive has stopped Burning & playing DVDs
INSPIRON N5010 with a TssT corp DVD+/-RW TS-L633J. The drive just gives a click and a message comes up please insert a disc into D drive. Can anyone help
osprey4
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October 29th, 2011 06:00
Hi PTL007,
If the drive is reading CDs but not DVDs, it's possible your DVD laser has failed. Please test the drive using a data DVD. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.
PTL007
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October 30th, 2011 05:00
Thanks Osprey4 but it still won't play CD/DVDs are burn
Error code 0F00:133C
MSQ. Disk No suitable disk media is present
No disk or cannot read from disk inserted in your drive
osprey4
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October 30th, 2011 06:00
Did you have a DVD in the drive when you ran the test?
Remember, the diagnostics test the drive. They are not meant to fix anything, just see if it's working.
PTL007
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October 30th, 2011 06:00
Tried the test with both CD and DVD in drive and the same msq. came up
osprey4
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October 30th, 2011 14:00
Ok, time to replace that drive, I'm afraid. Is your laptop still under warranty?
PTL007
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October 30th, 2011 15:00
Yes it is thank you for the help Osprey
osprey4
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October 30th, 2011 17:00
Great. Contact Dell and they'll arrange for a replacement.