Mark Rittman
1 Copper

Optical drive immediately ejects media

I just purchased a used Studio XPS 1640.  When I put a dvd (works elsewhere) in the optical drive, the drive ejects it about a second later.  What is possibly wrong?  Could it be a bad cable, or is it likely something more serious?

Thank in advance.

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4 Replies
Anonymous
Not applicable

Re: Optical drive immediately ejects media

Hi,

Welcome to the community

Will the drive only ejects when there is a disc inside? What will happen if you close the drive empty? Is this under warranty with Dell? You can add me as a friend and send a private message with service tag. Thank you.

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Mark Rittman
1 Copper

Re: Optical drive immediately ejects media

The drive is just a slot in the side of the computer.  It does not close.  The drive ejects every disc as soon as I put each one in.

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Mark Rittman
1 Copper

Re: Optical drive immediately ejects media

It is not under warranty with Dell.

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Anonymous
Not applicable

Re: Optical drive immediately ejects media

Sounds like a drive problem. Possible replacement is required. You can call out Out-of-Warranty Team at 1-800-2884410 for parts and repair options.

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