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rose_petal
6 Indium

Problem with burning DVDs

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Hi!

Recently I brought a pack of blank Memorex DVD-Rs to burn some movies onto from my XPS laptop, but the laptop doesn't recognize the disks. I've tried burning from Adobe Premiere Elements, Windows Media Player, even directly from the DVD/CD-RW Drive 😧 on "My Computer" etc. and nothing works. Is there anything I can do to make the laptop recognize the blank DVD-Rs? My laptop is an XPS M1710 and I run Windows XP.

Any help you can give would be greatly appreciated. Thanks!

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8 Krypton

Re: Problem with burning DVDs

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Hi Rose_petal,

The reason you cannot burn DVDs is that you do not have a DVD burner drive. Your drive can read and burn CD discs and read DVDs but you cannot burn DVDs. Sorry.

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8 Krypton

Re: Problem with burning DVDs

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Hi Rose_petal,

Windows XP cannot burn DVDs, and so it does not recognize blank DVD discs. You need to use a DVD burning program.

To make sure your drive can read these discs, please go to Osprey's toolbox (link below) and find DVD identifier. Run that program with one of your blank DVD discs in the drive, and it should read the media code and manufacturer. When you see that, you'll know the drive is correctly reading your blank DVDs.

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rose_petal
6 Indium

Re: Problem with burning DVDs

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Hi! I'm surprised XP can't burn a disk as I had another computer (an HP desktop) that before it broke could burn DVDs. It ran XP too.

I tried downloading the DVD identifier with the DVD in the computer, but it wouldn't let me click the "identify" button. At the bottom it did say: "No Supported Drives Found (Out Of 1 Available Drive)."

After that I restarted my computer and hit the F12 button to enter the diagnostic part. At first when I ran the diagnostic on the CD/DVD drive it said: "CD Rom - optical device built-in self test. Test results: fail." There was a pop-up window, but underneath it said "Optical drive BIST - Spindle test failed." Once I took the disk out and ran it again it was fine and everything passed.

I'm definitely going to need some help on this, lol.

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8 Krypton

Re: Problem with burning DVDs

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Oops, that means your drive has failed and needs to be replaced.

Let me clarify that you can certainly burn DVDs with a computer running Windows XP. It's just that the XP disc burning utility was never able to accommodate DVD discs.

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rose_petal
6 Indium

Re: Problem with burning DVDs

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Yikes. Even though the diagnostic went through without any problems the second time, I'll still need to replace the drive? 😞 How much does it cost to replace the drive?

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8 Krypton

Re: Problem with burning DVDs

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Would you please locate the model number of your DVD drive in device manager and post that?

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Jackerry
1 Copper

Re: Problem with burning DVDs

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I wonder if  Windows DVD Maker works on XP, but it works well on my WIn7.

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rose_petal
6 Indium

Re: Problem with burning DVDs

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Underneath the DVD/CD-Rom drives listing it says: HL-DT-ST CDRW/DVD GCC4244. The drive string is: IDE\CDROMHL-DT-ST_CDRW/DVD_GCC244_______________B103____\5&D3986E7&0&0.0.0.

Hope that's the number you're looking for.

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rose_petal
6 Indium

Re: Problem with burning DVDs

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Hi Jackerry, I did a Yahoo search and one website shows it as being compatible with XP. I'll try and see what happens when I download it...

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Jackerry
1 Copper

Re: Problem with burning DVDs

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Hey guy, I remember I have answered a similar question: http://en.community.dell.com/support-forums/laptop/f/3518/t/19479033.aspx   The program I mentioned may help you: http://www.dvdconvertersoft.com/dvd-creator.html     But I used it long long ago and I wonder if it still work well.

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