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March 7th, 2016 16:00

(Redirected) Problem with Windows 10 upgrade from Windows 7 with XP Mode-Unable to recognize CD/DVD

I did a new install of Windows 7 last year when Microsoft discontinued support of Windows XP.  This year I used the free upgrade to Windows 10

I have an OPTI Plex 755 which is  probably 5 years old.

Dell System Detect does not execute after the Windows 10 install.  I printed out the Error Summary.  It began:

Activation of C:\Users\Paulette|AppData\Rjoaming\Microsoft\Windows\Start Menu\Programs\Dell\Dell System Detect.appref-ms| resulted in exception.  Following failure messages were detected:

+the deployment identity does not match the subscription.

There is more.  Does anyone have an idea what the problem maybe and how I can regain use of my cd/dvd?

10 Elder

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46K Posts

March 8th, 2016 13:00

Best to post this in the Windows 10 forum here:

http://en.community.dell.com/support-forums/software-os/f/4997

Bev.

9 Legend

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16K Posts

March 13th, 2016 06:00

Clean Install Windows 10 TH2. Theres no sense in running Dell System Detect on that model with Windows 10 TH2 (as Dell don't have updated drivers for that model):

https://www.youtube.com/playlist?list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr

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