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Cynthia11

11 Posts

1195

August 30th, 2007 21:00

Replacing DVD/RW drive HL-DT-ST- GWA-4164B

I figured it out. Thanks


Message Edited by allheart55 on 08-30-2007 06:45 PM

Predator

15.3K Posts

August 31st, 2007 10:00


Glad to hear the news Allhearts, best of luck with your system.


Best Regards!

Jeff

God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.

CD/RW Link

Predator

15.3K Posts

August 31st, 2007 11:00



Hey Congrats on the first install my friend !!!
Unfortunately the GWA-4164B has not faired well, a number of problems.
Thanks for posting all the steps you tried and glad to hear Dell replace the unit for you.

Take care



God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.

CD/RW Link

Cynthia11

11 Posts

August 31st, 2007 11:00

Thanks, I  tried all the recommended troubleshooting procedures, including running the Dell  diagnostics on the drive, upgrading the firmware, drivers, controllers and changing the filters. I also uninstalled and reinstalled my burning software and disconnected and reconnected the drive cables inside the computer. Finally, in an effort to correct the problem I reinstalled my operating system. Nothing worked, the drive wouldn't recognize any blank DVD's.  Dell sent me a Phillips as a replacement  and I managed to install it, a first for me!!


Message Edited by allheart55 on 08-31-2007 07:09 AM

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