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Rob1481

4 Posts

26732

September 7th, 2007 23:00

Sony DVD+-RW DW-Q58A Help

I have a Dell XPS M140, with Windows XP Media Center Edition Service Pack 2 (build 2600).  I had recently reformatted my laptop due to trojan infection.  I had tried many antispare, antiadware and antivirus, but was unusuccessful to remove it.  I attempted to load the drivers via cd/dvd rom using the cd that came with my laptop, but for some reason cd/dvd rom woulnt read the cd.  All of the drivers were then obtained and installed from dell website, including the one for Sony DVD+-RW DW-Q58A (latest driver for it downloaded from here-->Drivers & Downloads) < ADMIN NOTE: Broken link has been removed from this post by Dell>
Laptop is working fine except for the cd/dvd rom. 
 
Thanks.
 

Skybird

10.9K Posts

September 8th, 2007 23:00

The driver is part of Windows and is a generic Microsoft driver that all optical
drives use.  What you downloaded was Firmware.  When you applied the
Firmware, did it successfully install? 
 
Is the drive recognized in the Device Manager?


Message Edited by Skybird on 09-08-2007 06:59 PM

Rob1481

4 Posts

September 9th, 2007 05:00

The firware was successufully installed and the device manager recognizes the drive.  Thanks.

Skybird

10.9K Posts

September 9th, 2007 15:00

Reboot the system and press F12 to obtain the boot menu and run the diagnostics
on the drive.

Rob1481

4 Posts

September 10th, 2007 01:00

**IDE DVD+RW/DVD-RW:  DVD+-RW DW-Q58A - Read Test**
Test Results:  Not Applicable
 
**IDE DVD+RW/DVD-RW:  DVD+-RW DW-Q58A - Seek Test**
Test Results:  Not Applicable
 
**IDE DVD+RW/DVD-RW:  DVD+-RW DW-Q58A - Built in Self
Performing OBIST DRAM test
Performing OBIST Controller test
Performing OBIST Flash test
Performing OBIST Spindle test
Performing OBIST OPU test
Test Results:  Fail
Error Code:  0F00:  286E
Msg:  Optical drive BIST--OPU test failed

Rob1481

4 Posts

September 10th, 2007 01:00

diagnostic test performed on the drive.  Result states:
 
**IDE DVD+RW/DVD-RW:  DVD+-RW DW-Q58A - DEVICE QUICK C
Test Results:  Pass
 
**IDE DVD+RW/DVD-RW:  DVD+-RW DW-Q58A - Read Test**
[Prompt]  The CD inserted in your CD-ROM drive does not  contain any digital data.  You must insert a CD containing digital data such as a software installation CD if you would like to try again.  Would you like to try again?
--> 2 more CDs were inserted but drive was unable to read them. 
 
Thanks.

Skybird

10.9K Posts

September 10th, 2007 02:00

I do not have access to the Dell error codes, but my guess is that the drive has failed.

panghal

2 Posts

July 19th, 2008 23:00

Hi,

 

I am also facing the same issue. Did you get any solution?

 

Regards

KngsKnigt7

2 Posts

August 12th, 2008 03:00

I am getting the exact same error.  Ever find a solution to this problem?

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