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Studio XPS 1640 Can't Read Blu Ray Discs
Hi, my Studio XPS 1640 won't read Blu Ray discs. When I insert a Blu Ray into the drive it sounds like it's trying to read it for a long time and then quits.
PowerDVD DX 8.3.1.6107 gives me the following error: "There is no disc in the disc drive or your disc drive does not support the format of the inserted disc."
I tried downloading SlySoft's AnyDVD HD and it says: "No disc is present in drive!"
Windows Explorer lists two different optical drives (I only have one): DVD RW Drive (D:) and BD-ROM Drive (E:) - Both ask me to insert a disc if I click on them.
I believe I have the following drive: HLDS GA11N 12.7mm SATA Slotload 8X DVDRW ---- Firmware version is A102.
OS: Windows 7 Pro 64bit SP1
Thanks for any help!
Skybird
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April 19th, 2012 20:00
The GA11N is a DVD-RW drive. It cannot read Blu-ray media.
Scott8
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April 20th, 2012 00:00
Thanks, Skybird. How can I make certain that that is the exact drive I currently have? I'm confused as to why Windows is showing me a BD-ROM drive (E:).
Skybird
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April 20th, 2012 07:00
Look in the Device Manager and click on the (+) next to DVD/CD-ROM drives. This will reveal the Brand and Model of drive.
Scott8
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April 20th, 2012 09:00
Got it. There are two listed:
HL-DT-ST DVD+-RW GA11N ATA Device
ZQjO 5EVWPERC12 SCSI CdRom Device
My "Original Configuration" from dell.com shows I ordered:
U982D1 Module, Media, Digital Video Disk Drive, Resource Dvd, 1640
VJW221 Kit, Media, Digital Video Disk Drive, Resource Dvd, Extreme Performance System, Notebook
8J1GH1 MODULE..., DVD+/-RW..., HITACHI LG DATA STORAGE..., EXTREME PERFORMANCE SYSTEM..., 1640
80TDW1 Assembly, Dvd+/-Rw, Serial Ata, 1640, Hitachi Lg Data Storage
Any clue why Windows is showing two drives with one labelled BD-Rom? Does this information make certain that I don't have a Blu Ray Drive?
Thanks!
Skybird
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April 20th, 2012 12:00
I do not why Windows shows a Blu-ray device. That entry, perhaps, may be from a program that you installed that created a virtual drive that is used for an .iso file instead of burning the file to disk in order to read it? But, your GA11N drive cannot play Blu-ray media.