Highlighted
sperickson91
1 Copper

Surface Scan Test Timed Out

I ran a test and all passed except Surface Scan Test which time out what does this mean? is this bad? do I need to get this fixed?

0 Kudos
3 Replies
7- Thorium

Re: Surface Scan Test Timed Out

Hi Sperickson91,

And the test you were running was.......what?

Also please provide the model and OS of your Dell.

0 Kudos
sperickson91
1 Copper

Re: Surface Scan Test Timed Out

PC Scan Default Scan

and I have an Inspiron 17 i5

0 Kudos
7- Thorium

Re: Surface Scan Test Timed Out

Let me suggest you run the Dell diagnostics on your drive if you suspect a problem. To test your hard drive using your Dell Drivers and Utilities disc:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Insert the Dell Drivers and Utilities disc in your CD/DVD drive.
3. Pick the option to boot from the CD/DVD drive.
4. You will be prompted to hit any key to continue booting from the CD/DVD drive.
5. You will be prompted to hit 1 to run the Dell diagnostics. You may see two such menus.
6. Select Test System.
7. Select Custom Test.
7. Use the arrow keys or mouse to select your hard drive.
9. Click Run Tests. Allow the full scan to run.
10. Write down any error messages.

0 Kudos