Ok, seeing as the drive is no longer in the pc that was delivered to me would that make any difference if say the drive went fault next month, would Dell still take it back?
Ok, seeing as the drive is no longer in the pc that was delivered to me would that make any difference if say the drive went fault next month, would Dell still take it back?
Dell would make you install it back into your computer and run diagnostics on it to prove that the drive is bad before shipping you a new drive. If your friend calls, they will tell him he has no warranty. If you tell them what you did, they will tell you that you have no warranty.
I see, It seems crazy to me though, because it would be obvious to either Dell or WD when the drive was manufactured (because of the serial number) and hence should still be within the warranty period.
I see, It seems crazy to me though, because it would be obvious to either Dell or WD when the drive was manufactured (because of the serial number) and hence should still be within the warranty period.
If you buy a computer and strip it off parts and then resell them to people, why should Dell provide warranty support? If you do that on your new car, does the car company provide warranty support to the person who bought your parts? Nope.
I do understand what you are saying, but! If I buy a HD, as I have done, and installed in my 8400, it has a warranty. If I then upgrade my computer and choose to keep the same HD that I had bought and installed in the 8400 and then install it in my new computer then the warranty would still apply.
So, that being the case. I order a pc from Dell, I spec it to include a WD Raptor. Dell source the Raptor & include it in the build. The Raptor that they have sourced has a warranty?. How can that warranty suddenly not apply to the Raptor?
I can see that perhaps Dell would not support the HD as it is no longer part of the system that I bought from them but, I find it hard to understand that WD do not recognise the warranty on their product.
its becuase dell buys huge amounts of them at a time at very reduced prices. dell buys them "as-is" no warranty from wd. the lower price is becuase of no warranty. dell then charges close to retail and applies there own warranty. in the case of hard drives this is usually a shorter time than the hard drive manufacturers warranty. this is how dell makes there money.
@patrox89 wrote:
its becuase dell buys huge amounts of them at a time at very reduced prices. dell buys them "as-is" no warranty from wd. the lower price is becuase of no warranty. dell then charges close to retail and applies there own warranty. in the case of hard drives this is usually a shorter time than the hard drive manufacturers warranty. this is how dell makes there money.
Correct. Once it goes in the Dell box, the only WD relationship is with Dell, not you. Once you take it out of the Dell box, it has no warranty on its own.
milgo
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March 13th, 2005 00:00
TomXPS
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March 13th, 2005 00:00
ejn63
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March 13th, 2005 00:00
The ones built for and installed in OEM systems carry whatever warranty your system has - the warranty is through Dell, not WD.
rickmktg
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March 13th, 2005 01:00
milgo
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March 13th, 2005 03:00
ejn63
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March 13th, 2005 09:00
The warranty covers the system and all as-shipped components.
rickmktg
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11.9K Posts
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March 13th, 2005 11:00
If you buy a computer and strip it off parts and then resell them to people, why should Dell provide warranty support? If you do that on your new car, does the car company provide warranty support to the person who bought your parts? Nope.
milgo
11 Posts
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March 13th, 2005 18:00
I do understand what you are saying, but! If I buy a HD, as I have done, and installed in my 8400, it has a warranty. If I then upgrade my computer and choose to keep the same HD that I had bought and installed in the 8400 and then install it in my new computer then the warranty would still apply.
So, that being the case. I order a pc from Dell, I spec it to include a WD Raptor. Dell source the Raptor & include it in the build. The Raptor that they have sourced has a warranty?. How can that warranty suddenly not apply to the Raptor?
I can see that perhaps Dell would not support the HD as it is no longer part of the system that I bought from them but, I find it hard to understand that WD do not recognise the warranty on their product.
patrox89
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March 13th, 2005 19:00
rickmktg
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March 13th, 2005 19:00
Correct. Once it goes in the Dell box, the only WD relationship is with Dell, not you. Once you take it out of the Dell box, it has no warranty on its own.