9 Legend

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87.5K Posts

May 19th, 2007 15:00

Call or email Dell (Contact us, above right). If you know someone with the same version of the OS on a Dell, you can borrow their CD. Alternative, though not free: buy a retail copy of XP.

May 19th, 2007 16:00

When I try to use the "Contact Us" link and my Service Tag, I am told that my "Home warranty support has expired". So what you are telling me is that Dell customers must request a copy of an XP startup CD during the warranty period, because if they need one after the warranty expires, they are out of luck?

9 Legend

 • 

87.5K Posts

May 19th, 2007 17:00

They will provide the CD after warranty - call.

May 20th, 2007 00:00

I have resolved the problem. I found a friend that has a Windows XP bootable CD. I used it to bring up the Recovery Console. First, I tried the procedure "How to recover from a corrupted registry that prevents Windows XP from starting". (http://support.microsoft.com/kb/307545/EN-US/) That did not help, then I followed the following procedure to replace the NTDETEXT file, and that solved my problem. "How do I replace the ntdetect.com file if it is missing or corrupted in Microsoft® Windows® XP? http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=false&l=en&s=dhs&docid=D960E9F0020F4641BEBA2308D426182B
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