Unsolved

This post is more than 5 years old

10518

May 19th, 2007 15:00

XP does not boot, need Windows XP startup disk

I have a Dell Inspiron B130 laptop, purchased in December 2005, which was running Windows XP Home. When I try to boot, the Dell logo boot screen is displayed, then a Black startup screen is briefly displayed and one line of text flashes by so fast that it is impossible to read it, then it loops back to the Dell boot logo screen again. This process loops repeatedly. After reading the forum help messages, I concluded that I have the exact problem described in the section "Black startup screen is briefly displayed and your computer restarts repeatedly when you try to start Windows XP" http://support.microsoft.com/?kbid=314466 For the RESOLUTION, I need the "Windows XP startup disk", however this laptop did not come with one, only a paper with the message "To learn more about obtaining a copy of your operating system CD or drivers for your computer, visit support.dell.com/pcrt" I have spent over an hour trying to find where I can obtain this CD, with no luck. I want to follow the documented RESOLUTION from the microsoft article, and do not want to loose everything that is on the drive by running the Dell PC restore.

9 Legend

 • 

87.5K Posts

May 19th, 2007 15:00

Call or email Dell (Contact us, above right). If you know someone with the same version of the OS on a Dell, you can borrow their CD. Alternative, though not free: buy a retail copy of XP.

May 19th, 2007 16:00

When I try to use the "Contact Us" link and my Service Tag, I am told that my "Home warranty support has expired". So what you are telling me is that Dell customers must request a copy of an XP startup CD during the warranty period, because if they need one after the warranty expires, they are out of luck?

9 Legend

 • 

87.5K Posts

May 19th, 2007 17:00

They will provide the CD after warranty - call.

May 20th, 2007 00:00

I have resolved the problem. I found a friend that has a Windows XP bootable CD. I used it to bring up the Recovery Console. First, I tried the procedure "How to recover from a corrupted registry that prevents Windows XP from starting". (http://support.microsoft.com/kb/307545/EN-US/) That did not help, then I followed the following procedure to replace the NTDETEXT file, and that solved my problem. "How do I replace the ntdetect.com file if it is missing or corrupted in Microsoft® Windows® XP? http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=false&l=en&s=dhs&docid=D960E9F0020F4641BEBA2308D426182B
No Events found!

Top