XPS 9000: Blu Ray palyback stutters and glitchy

Hi, Rickcable:

There was a long discussion about this issue in another thread. The problem turned out to be the Dell Datasafe utility. Get rid of that and your problem should be solved. Alternatively, if you are actually using this, there is likely some configuration option in Dell Datasafe to ignore removable media.

Please let me know if that worked!! We need to track issues to help Dell fix these sorts of problems.

Thanks for the tip.

I had a Dell tech remote in to take a look and all he did was download updated video drivers from NVIDIA and that did seem to help a little.

I also did as you suggested and removed that Dell Datasafe and watched the same Blu Ray movie and this time zero stuttering.

Again thanks for the feedback. I'm not sure I would have used the Datasafe anyway.

Regards,
Rick

maybe a tadd late but I had the same problem with my Dell XPS 1645. Removing the Dell Datasafe software worked perfectly. Blu Ray movies can play smooth now and the Blu Ray Rom doesn't stutter anymore during playback.

Thx for this thread. Dell should bring out a patch for this.

I bought a new Dell Studio XPS 9000 with a Blu-Ray RE writable drive a month ago.

I experienced precisely the same "stuttering" on playback of Blu-Ray films that the other posters on this thread described. It would pause occasionally while playing a blu-ray movie.

I called Dell tech support several weeks ago. Tech support (1) reinstalled the drivers and after that failed (2) ordered a replacement drive, which was installed. The replacement drive did not fix the problem (although, after tech support modified the registry, I get a message about missing CD burning drivers every time I start iTunes, and indeed my optical player also cannot write CDs, but I assume this is another problem entirely).

Neither tech support nor the service technician who installed the new Blu-Ray drive stated that the same problem had been encountered by others, nor did they mention the proposed "remove DataSafe fix" that some posters here suggest.

Rather than continuing trying to troubleshoot the non-working optical drive, I simply purchased an external consumer Blu-Ray player and use that to watch movies, plugged directly into the HDMI input of my monitor.

I had the same problem.  Sombody sent me a suggestion that seemed to work.  There is a Dell application or utility that I had to disable and that seemed to fix my problem.  The program shipped with the Dell and I think it was for backup or remote assistance.  I can't remember what it was called but it had "Dell" in the name.

Dell Datasafe, as I mentioned above.

Uninstall DataSafe....both online and local.  I was experiencing bad stuttering with blu-ray.  I took the advice of the folks on this thread and uninstalled all DataSafe apps.  After the uninstall, I was able to play Avatar straight through without a single hiccup.  Prior to the uninstall, I couldn't go more than 10-20 minutes before a 'stutter attack' occurred.